BP Visa card not working at BP stations - anyone else?

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newfie56
 
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BP Visa card not working at BP stations - anyone else?

Postby newfie56 » Sun May 28, 2017 2:05 pm

I posted this as a comment in the blog about BP cards, but wanted to find out if others are having the same problem. Here's what's been happening:

I've been having a peculiar problem with my BP card lately. For nearly two weeks, my husband and I (with our respective cards) have gotten "see the cashier" on the pump screen every time we try to use our BP card at a BP gas pump. We've gone independently to about eight. (And no, it's not a credit issue.) Our rewards per gallon are adding up, but we can't redeem them at the pump because of this. First time I called, the customer service person for BP/Synchrony said it must have been a problem with that particular pump. I said no -- because it had happened at more than one BP station. A different VISA card works at the pumps that don't accept the BP synchrony card, I explained when I called the second time and got a different person. Okay, said the customer service person. "We'll send you new cards." My husband and I got the new cards (same #'s, etc.) and they don't work at BP -- but work at other gas station pumps. So, what's happening? I called a third time, got a different customer service person, and he didn't have an explanation or solution -- said there must be a mix up in the system. So, my BP rewards Visa card works at Marathon pumps but not at BP? So my Capital One Visa works at BP pumps, but my BP Visa card doesn't? If both my husband and I are having this problem, I figure others are as well.

And yes -- I have gone in to see the cashier (after paying at the pump with a different card) just to ask if others have had the same problem. The two I've talked to weren't aware of others having this issue.


Tubpbs
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Re: BP Visa card not working at BP stations - anyone else?

Postby Tubpbs » Sun May 28, 2017 4:36 pm

newfie56 wrote:I posted this as a comment in the blog about BP cards, but wanted to find out if others are having the same problem. Here's what's been happening:

I've been having a peculiar problem with my BP card lately. For nearly two weeks, my husband and I (with our respective cards) have gotten "see the cashier" on the pump screen every time we try to use our BP card at a BP gas pump. We've gone independently to about eight. (And no, it's not a credit issue.) Our rewards per gallon are adding up, but we can't redeem them at the pump because of this. First time I called, the customer service person for BP/Synchrony said it must have been a problem with that particular pump. I said no -- because it had happened at more than one BP station. A different VISA card works at the pumps that don't accept the BP synchrony card, I explained when I called the second time and got a different person. Okay, said the customer service person. "We'll send you new cards." My husband and I got the new cards (same #'s, etc.) and they don't work at BP -- but work at other gas station pumps. So, what's happening? I called a third time, got a different customer service person, and he didn't have an explanation or solution -- said there must be a mix up in the system. So, my BP rewards Visa card works at Marathon pumps but not at BP? So my Capital One Visa works at BP pumps, but my BP Visa card doesn't? If both my husband and I are having this problem, I figure others are as well.

And yes -- I have gone in to see the cashier (after paying at the pump with a different card) just to ask if others have had the same problem. The two I've talked to weren't aware of others having this issue.



Did you try to go in to see the cashier to pay with the BP card?
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newfie56
 
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Re: BP Visa card not working at BP stations - anyone else?

Postby newfie56 » Sun May 28, 2017 4:52 pm

Tubpbs wrote:
newfie56 wrote:I posted this as a comment in the blog about BP cards, but wanted to find out if others are having the same problem. Here's what's been happening:

I've been having a peculiar problem with my BP card lately. For nearly two weeks, my husband and I (with our respective cards) have gotten "see the cashier" on the pump screen every time we try to use our BP card at a BP gas pump. We've gone independently to about eight. (And no, it's not a credit issue.) Our rewards per gallon are adding up, but we can't redeem them at the pump because of this. First time I called, the customer service person for BP/Synchrony said it must have been a problem with that particular pump. I said no -- because it had happened at more than one BP station. A different VISA card works at the pumps that don't accept the BP synchrony card, I explained when I called the second time and got a different person. Okay, said the customer service person. "We'll send you new cards." My husband and I got the new cards (same #'s, etc.) and they don't work at BP -- but work at other gas station pumps. So, what's happening? I called a third time, got a different customer service person, and he didn't have an explanation or solution -- said there must be a mix up in the system. So, my BP rewards Visa card works at Marathon pumps but not at BP? So my Capital One Visa works at BP pumps, but my BP Visa card doesn't? If both my husband and I are having this problem, I figure others are as well.

And yes -- I have gone in to see the cashier (after paying at the pump with a different card) just to ask if others have had the same problem. The two I've talked to weren't aware of others having this issue.



Did you try to go in to see the cashier to pay with the BP card?


I went in to talk to the cashier only after paying (and pumping) by using a different card. The point (for me) is to get the gas quickly and easily -- not having to go in and pay. Maybe I ought to try it, though, to see if it works (and if I can take advantage of the rewards). I wouldn't want to have to do that regularly, though. I'd get rid of the card first and go for a different rewards card.

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CarefulBuilder14
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Re: BP Visa card not working at BP stations - anyone else?

Postby CarefulBuilder14 » Sun May 28, 2017 7:56 pm

I have no idea what's wrong with it, but I do know that in your situation I'd just switch to using a different card for gas.
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