- Posts: 1
- Joined: Wed Feb 22, 2012 8:57 pm
- Location: Pennsylvania
I (and my dad) have both had bad experiences with GE.
My payment of $25 was due on 1/28. Being a responsible individual wanted to make sure my payment was early and I paid $30 on 1/4 (which by the way I do with all my credit cards). I was charged a late fee of $25. I emailed them saying I paid it early, they apologized and refunded the money, and I was happy.
A week or two later I tried to buy a kindle book and my card was declined. I sent an email and they said that my balance includes a late payment, so they froze my credit card until I pay it and would not approve any charges.
I sent another email, but did not want to wait to long, so I called as well. The lady in India informed me that they did refund my late fee (which to me would mean I did not have a late payment) and told me they did not receive a payment. I said they did I'm looking at my online account where it says completed and they took it out of my account.
She said that it was made on 1/4 instead of 1/5 or after, so it's late. I said "so basically I'm being penalized for making a payment early." She got really quiet for a minute and then apologized and gave me some BS.
I told her I wanted my card cancelled, I don't want to use it, I don't want any GE credit, and would be paying my small balance off next week as soon as I get paid. From what I understand they are charging me a fee to cancel.
I said I just want to be done with GE Money Bank ASAP, so cancel ASAP. This is an amazon card and I'll be canceling my Old Navy card tomorrow. I have been shopping at Amazon for years and sadly this has severely altered my opinion of both companies. After this incident i googled GE Money and found these complaints as well as many others. I wish I had looked it up before I got the card. It's just so confusing and upsetting. I've shopped Amazon for years and have had discover, mastercard, visa, bill me later, and bank of america cards and I have never had the problems I had with GE.