FIA Card Services (Bank of America) Fidelity Amex
Citi is the worst, imo.
I would have been inclined to agree with jeffysdad about chase bank having excellent customer service (that's pretty much the only thing they got going for them, customer service aside, I do not recommend chase). But from the recent event of their website being out for a day, I take that back. It is not the outage that enrages me, those things happen. It is the fact that their website said [U]absolutely nada
about what was wrong. How was anyone supposed to figure out that they were not the only one with this problem if they do not read online websites? And finally, they mention something, but frankly, it's pathetic-- I hope they made some major cut-backs on their PR team because this is something you expect from a high school student, not a well-paid marketing team. For goodness sakes, I work at an underfunded government agency and even then we have a twitter and facebook account to post updates to our customers, you're telling me no one thought of this in their PR team? https://www.chase.com/index.jsp?pg_name=ccpmapp/shared/marketing/page/outage
To their credit though, when I called to check on my balance, I got through to someone in 5 minutes. Regardless, I was in the process of closing my accounts anyway, so this recent event vindicated my decision.