knock11 wrote:I applied for an AMEX platinum and was applied the next day. On the day I was approved (for 40k bonus points), I noticed I had a 75k bonus points offer (5k spend over 3 months). I called AMEX and they said they could add my points no problem, I just had to wait until the card came before they could do it. Because of this reassurance, I didn't apply for other credit cards since I was assured it wouldn't be an issue and they would be happy to get me all the points.
Anyway, flash forward to today. I called them to add the extra points on my account. And they said they couldn't do it, etc. They refused to see my photo proof of the offer (said they can't accept email).
What should I do? I guess my options are cancel the card entirely (which I'm strongly considering given the bad taste in my mouth), just accept the 40k points, or try and talk to someone else (I spoke to the first person's manager and she was similarly unhelpful).
Any advice much appreciated.
Did you apply for the card under the 40K bonus and later saw the 75K? If so, it's my understanding that they're not usually helpful in that regard like other issuers may be. I would just move on and note who you're dealing with and keep it in mind. I wouldn't cancel the card. It doesn't help you. But you certainly can if you want.