Oh. My. God.

For just about anything you want to get off your chest about credit cards.
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MemberSince99
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Oh. My. God.

Postby MemberSince99 » Tue Jul 05, 2016 8:04 pm

I don't want this to turn into MemberSince99's rant forum or anything, but I had to share this.

Due to a hobby I've taken up, I wanted to use eBay. That unfortunately involves using PayPal, though it's great for a buyer (don't sell there though). So I didn't want PayPal having access to my bank account. I saw that they would forgo that if you got their MasterCard. So for that reason I applied for and got it.

Now the fun starts. I had an old account with them where I put garbage in the contact fields because I wanted nothing more to do with them at the time since they facilitated me getting screwed voraciously. (I still don't really).

Though I created a new account, they linked the MasterCard to the old account.

Now here's where the fun starts. I can't edit the garbage I put into the old account - I would have to send them scans of personal, sensitive information over the wire and let them do it. Not happening. I'm not risking identity theft for this. So instead, I asked them via the message center to please unlink the card from the old account, and link it to the new one.

They said to contact GE to get it unlinked then they could link to the new account.

I call GE and go through the voicemail system from hell. The kind that seems designed to get you to scream F___ YOU! at the moronic system's questions and hang up and go away. I finally got a human on the line by some minor miracle. The human I got claimed that GE can't unlink it without closing the account, did I want to close. I said no I don't want to close I want to unlink it from this old account then link it to a new account I have. (Something tells me I should have taken her up on closing it and been done with it....). Then the answer I got is GE can't unlink it, PayPal has to. She claimed to be trying to transfer me to PayPal and I spent a long time on hold.

I finally hung up as life is too short for this.

So this is the classic "gotcha" situation where you have two sides and both of them tell you the other one is who you have to deal with. The attitude, and this is the truth, is I'm just a low paid worker who is treated like an idiot, I do this for a paycheck and I don't make any more whether I help you or "accidently" hang up on you, so I just flat out don't care.

My options at this point are A. try to call another time and get a supervisor or techie who may have a clue and some interest in actually helping or B. just close the damn thing and be done with it. I'm NOT sending my personal info over the wire I really don't need a good case of ID theft. No card, not one of them, is worth that to me.

I figure I may give A a shot, but I really don't have high hopes of success and it sure won't be tonight or I might end up making a hole in the wall with my phone after dealing with their voice system again. That's got to be a form of torture. I mean seriously if you sentenced a criminal to have to do that, the ACLU would be screaming cruel and unusual punishment (and they'd be right).

And these companies wonder why we the consumer are less than enthralled with their "service". Gee that's a tough one. Maybe they should change their motto to "We put the VICE in service!!!!".

Fun stuff, almost as enjoyable as a good swift kick in the family jewels.


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kcm7
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Re: Oh. My. God.

Postby kcm7 » Tue Jul 05, 2016 9:44 pm

MemberSince99 wrote:I call GE and go through the voicemail system from hell. The kind that seems designed to get you to scream F___ YOU!


I have actually been known to do this. I shout all kinds of creative things. Eventually, the voice says, "Sorry, I din't get that. Please hold for a representative."

Your situation is crazy-making. I hate it when your only choices are 1) Giving up and keeping the lousy hand the company has dealt you and 2) Cancelling a product or service you'd have otherwise happily used.
Cards:

-Capital One Quicksilver
-Barclaycard Arrival (no AF)
- US Bank (no rewards)
-IHG

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CarefulBuilder14
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Re: Oh. My. God.

Postby CarefulBuilder14 » Wed Jul 06, 2016 4:02 pm

At least you didn't get the SmartConnect card, so there's no chance of a third CC account to further complicate things.
Wallet: Prestige CSP SchwabPlat Freedom It Hyatt SallieMae AAPlat
SD: Arrival BrooksBros BCE ED IHG
Letting new accounts cool off since May
Really not sure what I'll add next or when

takeshi
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Re: Oh. My. God.

Postby takeshi » Thu Jul 07, 2016 9:10 am

(nm)

MemberSince99
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Re: Oh. My. God.

Postby MemberSince99 » Tue Jul 12, 2016 8:14 pm

I tried calling again. I called Paypal as they requested. They transferred me to Synch, who insisted once they automatically linked the card to an account it could not be unlinked to that account and linked to another one.

I was in disbelief. I said well since that's true I can't use it so you might as well close it. I didn't want to close this card, but if I can't use it, it's simply no good to me.

And I can't use it since I can't correct the garbage I entered into the fields for it years ago without risking identity theft. So I really can't actually use it.

What a cluster. But hopefully someone else can learn from it. If you want that card and you don't want an old Paypal account linked to it, make SURE the old account is deleted.

For one of the few times I'm disappointed to close a card. I guess no biggie I have too many anyway....



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