MemberSince99 wrote:Is, how should I say this, um, different.
I went to buy my groceries with the card this evening as I wanted to get the sign up bonus worth 4 free nights.
Card was declined. No biggie, just used Discover they appreciate it more anyway.
But I want that sign up bonus.
So I call Barclays and get a woman who had an accent that suggested most likely the Phillipines though India is possible too. Reason for decline - card wasn't activated.
Now isn't that interesting. Here I had activated it online, it told me it was activated, then it let me create my online account. To top that off, I had already put a charge through on it which was accepted.
So she activates it again.
I know I'm going to regret going with this clown show if they become too big a PITA I'll just dump them and use the IHG card.
Never a dull moment with them, that's for sure.
CarefulBuilder14 wrote:They don't always have their act together from an IT standpoint. No doubt about that. CSRs can certainly spout nonsense when they don't know the answer to something.
As far as concerns about them being super-conservative...I've seen a lot more complaints from people with baddies who got their card after 4 rounds of recon than people with good credit. For every big rant you see, there are a lot of people just humming along smoothly, enjoying what time remains on Sallie.
kdm31091 wrote:As a whole, if you have to recon with Barclay's, they are conservative. They like to be your "main" card and they make it obvious with high redemption thresholds on many of their products. They want to see consistent spending on cards. I don't think it makes them bad per se but they definitely expect you to actually use the card you're given. If not, you could face AA, or at least have trouble getting approved for another card from them.
Their IT department and customer service are definitely not top notch either.
CarefulBuilder14 wrote:Some of their better cards are no longer available, or are only worth getting during brief promotions.
*I do use the cards when I travel, but if I've forgotten to submit a travel notice, I'll use something that doesn't need one, like Amex.