CarefulBuilder14 wrote:Does US Bank offer activity alerts? You might not have to log in every week if you can have them email you every time there's a transaction on the card. I get an email when anything happens on my Brooks Brothers account.
I'm not sure if they do. That's a great idea, but it's really not a hassle to log in. I do it at the same time I log into all my other accounts.
What was your unpleasant experience with Citi?
Customer service and tech issues. Years ago I had a Citi bank account that I closed. It was long closed before I opened the credit card account, but somehow
they still ended up getting linked together. But since the deposit account was closed every time I'd try to login - with the new info I'd just set up for the credit card account - it would give me an error message about the account not existing. So I called customer service and they just didn't really know what was going on (granted it was weird), and I ended up having to spend like an hour on the phone getting bounced around from person-to-person and department-to-department. Eventually it got resolved enough to allow me to login in, but I still have to go through an extra rigamarole to do it. I can't login through their main site because it still automatically thinks I'm trying to log into my closed deposit account. Instead I have to go directly to their credit card login...yet when it signs me out, it takes me back to the home page, NOT the credit card login page. So next time I have to go back to the credit card login page again. It's really not that bad, but it's an extra little annoyance and it's just absurd that the issue occurred to begin with.
I've called a few other times for general inquires and they just never really seem on the ball. I called once a few months ago after being notified that they were replacing my card even though it was no where near the expiration date to find out why. I wanted to make sure there wasn't fraud or a security breach. The CSR kept me on hold for a long time and when he finally came back on the best answer he had was, "Oh, uh, looks like we're updating the plastic." LOL, updating
. Thank god, I'd hate to have out-of-date plastic. It turns out the real reason was because they were auto upgrading my card to a WEMC. It was just silly that that information wasn't available to the CSR.
I also just find their site generally less user friendly than most bank sites, and since I do most of my business online that's a big deal.