Should I just give up and cancel my card?

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dimond_dj
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Should I just give up and cancel my card?

Postby dimond_dj » Thu Mar 24, 2016 1:54 pm

Sorry to be a pest but I think I have a major issue. For some reason it can take First National Bank of Omaha several days to post pending transactions. I sent them a payment on the 18th which was returned on the 23rd. No transaction posted to my checking account. Today my card was frozen and my online banking with FNBO was locked.

I called their customer service number and the person I spoke with unlocked my online banking and I found some weird bank account in the pay from line. I was able to change it to my account number but they said a wrong bank account entered couldn't be their fault it would have to be my error. I checked the number several times when I entered it so I'm sure i entered the correct number. The only problem is now I'm over my $300 credit limit because of the returned payment. I sent payment a full payment a few hours ago which should bring my CC account back to $0 but it hasn't posted to my checking account yet.

I'm thinking now I should just give up and not use the card. I was supposed to be considered for an unsecured CLI in 6 months, but that's out the window now and I might be lucky just to have the card unsecured in a year, but because of the returned payment and being over the limit after only 2 weeks with the card. According to the information he gave me my statement posts 04/04/16. He said a return payment fee and over the limit fee might show up at that time but there's noting they can do about that. He said since I had a returned payment it would be a few days until my credit limit is restored as they put a hold on my credit limit until the funds clear my checking account.

Is there any point to allowing them to continue to hold on to my security deposit or should I just request my money back now? My mom says it's just too dangerous of a game to play and we should always do what is safe,


Tubpbs
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Re: Should I just give up and cancel my card?

Postby Tubpbs » Thu Mar 24, 2016 2:13 pm

dimond_dj wrote:Sorry to be a pest but I think I have a major issue. For some reason it can take First National Bank of Omaha several days to post pending transactions. I sent them a payment on the 18th which was returned on the 23rd. No transaction posted to my checking account. Today my card was frozen and my online banking with FNBO was locked.

I called their customer service number and the person I spoke with unlocked my online banking and I found some weird bank account in the pay from line. I was able to change it to my account number but they said a wrong bank account entered couldn't be their fault it would have to be my error. I checked the number several times when I entered it so I'm sure i entered the correct number. The only problem is now I'm over my $300 credit limit because of the returned payment. I sent payment a full payment a few hours ago which should bring my CC account back to $0 but it hasn't posted to my checking account yet.

I'm thinking now I should just give up and not use the card. I was supposed to be considered for an unsecured CLI in 6 months, but that's out the window now and I might be lucky just to have the card unsecured in a year, but because of the returned payment and being over the limit after only 2 weeks with the card. According to the information he gave me my statement posts 04/04/16. He said a return payment fee and over the limit fee might show up at that time but there's noting they can do about that. He said since I had a returned payment it would be a few days until my credit limit is restored as they put a hold on my credit limit until the funds clear my checking account.

Is there any point to allowing them to continue to hold on to my security deposit or should I just request my money back now? My mom says it's just too dangerous of a game to play and we should always do what is safe,


I would say your mom is wrong, but it's up to you.

If you actually intend to continue building your credit successfully then you need to stick it out and keep going. If you want to give up, then give up.

I have no direct experience with FNBO but I know they're a big institution out there. I'm sure, whatever the error was, it won't happen again. I don't know what you're looking to hear.

When you learned to ride a bike, I'm sure you fell a few times, if not many. This isn't quite the same, but is not absurdly different.

Figure out what the issue was, correct it, and keep going. Worse things have happened.
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Vattené
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Re: Should I just give up and cancel my card?

Postby Vattené » Thu Mar 24, 2016 5:56 pm

I would agree. I understand going through all of these problems is frustrating, but lenders are notorious for these kinds of tricks on products for builders. You've already got the account; I think it's best to keep it and let it build history for you. You certainly don't need to use it as much. Maybe a debit card would be just as convenient (if not more so compared to FNBO) to use for the vast majority of your purchases, but using the account for very little will let you establish a good history of positive payments and not approaching the $300 limit would mean you don't have to worry about them pulling stuff like this in the future.
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dimond_dj
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Re: Should I just give up and cancel my card?

Postby dimond_dj » Thu Mar 24, 2016 7:08 pm

What happened was I charged about $150, sent an early payment on the 18th. On the 19th my CL was restored and I bought a new phone on the 21st. Nothing showed up on my internet banking site until the 23rd. On the 23rd my payment for $150 was returned AND the new pending charges from the 21st were posted. I would have been fine had the payment went through, I was going to send another payment today then just let a small amount under $50 report on the 4th. Had I not checked on it, a huge amount over my limit would have reported .

On my information, the bank routing number from the paying bank was correct but the account number was wrong. They said the only way the account number could have been wrong is if I changed it. I noticed today it wants to store the wrong number and each time I make a payment I'm going to have to manually correct the account number.

I thought it would be a good idea to switch to paperless billing but I think I was wrong and can't figure out how to switch back. My mom wants it switched to paper billing so I get a physical bill in the mail, she can review it and watch me write a check and mail it to them.

The whole reason I went with this card is because they told me after 6 months I would be considered for an unsecured CL and after 12 months of good history with them they would consider moving me to an unsecured platinum card with no annual fee. Their agreement says I have to be 12 months with no returned payments and stay within my limit and I broke both of those after 2 weeks so I'm guessing I'm stuck with a secured card for life now.

I really wanted to apply with Bank of America or Citi, but I went with FNBO because they had a branch close by and I thought if I had issues I could talk to someone in my home state. I'm wondering if I would have a chance of getting a BofA secured card in 6 months, I could then drop FNBO.

Tubpbs
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Re: Should I just give up and cancel my card?

Postby Tubpbs » Thu Mar 24, 2016 8:46 pm

dimond_dj wrote:What happened was I charged about $150, sent an early payment on the 18th. On the 19th my CL was restored and I bought a new phone on the 21st. Nothing showed up on my internet banking site until the 23rd. On the 23rd my payment for $150 was returned AND the new pending charges from the 21st were posted. I would have been fine had the payment went through, I was going to send another payment today then just let a small amount under $50 report on the 4th. Had I not checked on it, a huge amount over my limit would have reported .

On my information, the bank routing number from the paying bank was correct but the account number was wrong. They said the only way the account number could have been wrong is if I changed it. I noticed today it wants to store the wrong number and each time I make a payment I'm going to have to manually correct the account number.

I thought it would be a good idea to switch to paperless billing but I think I was wrong and can't figure out how to switch back. My mom wants it switched to paper billing so I get a physical bill in the mail, she can review it and watch me write a check and mail it to them.

The whole reason I went with this card is because they told me after 6 months I would be considered for an unsecured CL and after 12 months of good history with them they would consider moving me to an unsecured platinum card with no annual fee. Their agreement says I have to be 12 months with no returned payments and stay within my limit and I broke both of those after 2 weeks so I'm guessing I'm stuck with a secured card for life now.

I really wanted to apply with Bank of America or Citi, but I went with FNBO because they had a branch close by and I thought if I had issues I could talk to someone in my home state. I'm wondering if I would have a chance of getting a BofA secured card in 6 months, I could then drop FNBO.


Why don't you go talk to someone in the local branch? You just cited that as part of the reason you selected the card.
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dimond_dj
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Re: Should I just give up and cancel my card?

Postby dimond_dj » Fri Mar 25, 2016 12:13 am

I tried going to the local branch this morning and they were no help at all. The guy I talked to gave me a toll free number and told me I would have to call customer service at the main bank in Omaha to get my online banking reset. He offered to dial for me and let me use his phone but they said I would have to go home, log into my account then call them.

It seems like these days it just blows people's minds when you show up in person rather then do things online. I haven't mailed anyone a check in years, but I may have to start. I put in my full payment as soon as my online banking was unlocked, but my account is still showing "payment processing". Not sure what I will do if this payment fails. I'll have to wait for a statement, have my account report over my limit and send them a paper check. I don't know if it would work to take a check to a branch or not.

Tubpbs
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Re: Should I just give up and cancel my card?

Postby Tubpbs » Fri Mar 25, 2016 5:48 am

dimond_dj wrote:I tried going to the local branch this morning and they were no help at all. The guy I talked to gave me a toll free number and told me I would have to call customer service at the main bank in Omaha to get my online banking reset. He offered to dial for me and let me use his phone but they said I would have to go home, log into my account then call them.

It seems like these days it just blows people's minds when you show up in person rather then do things online. I haven't mailed anyone a check in years, but I may have to start. I put in my full payment as soon as my online banking was unlocked, but my account is still showing "payment processing". Not sure what I will do if this payment fails. I'll have to wait for a statement, have my account report over my limit and send them a paper check. I don't know if it would work to take a check to a branch or not.


Call a branch and find out. Just see it through and it will be fine. After this month, if it doesn't report and post the way you want, make sure it does next month. That's all you can do.
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thom02099
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Re: Should I just give up and cancel my card?

Postby thom02099 » Fri Mar 25, 2016 10:16 am

On my information, the bank routing number from the paying bank was correct but the account number was wrong. They said the only way the account number could have been wrong is if I changed it. I noticed today it wants to store the wrong number and each time I make a payment I'm going to have to manually correct the account number.


There has to be a means to correct the account number, or any of the information from the paying bank. People do this all the time when they change personal banking for whatever reason. Call their customer service (again) and ask for technical support, then have them walk you through the way to delete and add an account.

Or, simply add a 2nd account in with the corrected information, then only use that 2nd one as your paying bank.
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Re: Should I just give up and cancel my card?

Postby Gemini365i » Tue Mar 29, 2016 5:12 pm

thom02099 wrote:
On my information, the bank routing number from the paying bank was correct but the account number was wrong. They said the only way the account number could have been wrong is if I changed it. I noticed today it wants to store the wrong number and each time I make a payment I'm going to have to manually correct the account number.


There has to be a means to correct the account number, or any of the information from the paying bank. People do this all the time when they change personal banking for whatever reason. Call their customer service (again) and ask for technical support, then have them walk you through the way to delete and add an account.

Or, simply add a 2nd account in with the corrected information, then only use that 2nd one as your paying bank.


Excellent suggestion, to add a 2nd Bank Account an just use that to make your payments. Sometimes we don't like the way some things happen with these companies. I look @ it like this, either i'm filing a Corporate complaint with the BBB or Consumer Finance, or if I do not have time, I just have to find other ways to circumvent the problem and move on with my life.
There comes a time when we have to stop complaining and take ownership of issues and make things happen ourselves. If that means filing a corp complaint, DO IT!

Elijahmex
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Re: Should I just give up and cancel my card?

Postby Elijahmex » Tue Mar 29, 2016 6:54 pm

One thing I'd like to add is that if you want them to consider you for an unsecured card, you might want to lower your utilization on the card. Good responsible behaviour is absolutely necessary if you want to get out of a secured card. If your limit is 300$, don't put 150$ then pay it a day later then again charge another 150 on the card the following day. That souds dangerous.

Good luck
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