My cards have fallen victim to a lot of local fraud. I can't recall ever seeing a fraudulent charge from out of state or out of country. Instead when the fraudsters get a hold of my card info they apparently use in the same city I live in, or in nearby suburbs.
Citi did a terrible job detecting local fraud several months back. They declined a legitimate purchase at a restaurant I frequent and where I'd used the card successfully before. Unfortunately the obfuscated actual fraud going on at the same time because the only fraud alert I got was on the one valid charge. Meanwhile there were like 5 other random, local charges that were fraud - and also outside of my spending habits on the card.
BofA declined a valid iTunes charge for about $100 a year or so ago. I used and have been using Discover for iTune charges ever since without issue. BofA also failed to detect a roadtrip a couple of years ago, although I suppose the activity did look odd both for my personal habits and in general. I made charges at like 6 gas stations that day, and they kept declining the last one. Granted I usually only purchase gas like once every 6-8 weeks, but still it was clearly a chain of stops along the same highway, so it should have been obvious I was traveling in that direction.
I've had a couple of instances of recurring large charges with the same company on my Discover card being delayed, but the problem was with the merchant, not Discover. The first time it happened I called to Discover to make sure and they assured me everything was fine on their end - and I'm a lot more inclined to believe them. Now I know that even though it says it can't process the charge it will go through after a day or so in limbo.
Vermonster wrote:(As a side note, the international toll free number on the CSP is a pain in the ass to use.)
I feel like companies make it too hard to give notifications or verify a charge. It seems like Chase should have a feature online where you could just login and click that you'll be traveling without having to call.
Likewise, when I have had to validate a charge it's so frustrating going through a phone tree and/or having to talk to a live representative. I think they should just shoot you a text with the amount and merchant shown and basically saying, "Is this valid?" and that you should just be able to respond with a one-word Yes or No; or 1 or 2. I mean I guess someone could have stolen my phone as well as my credit card...that actually has happened to me before, but still unless it's a very large amount a quick text should be sufficient.