- Centurion Member
- Posts: 508
- Joined: Tue Aug 13, 2013 10:04 pm
- Location: ca
It's so annoying but it's true wherever you do business; just a draw of luck with which rep you get. I think it's a misconception that American reps are more knowledgable than overseas ones..but I digress
When I was young I learned from my mom to record everything. Any phone calls I make, I make a note of the time, the date, person's first and last name--if not than the first and a badge number will do, as well as any confirmation number or ticket once things have resolved.
This helped when I had a major issue at bofa and same with Chase. Bofa was harder to get the rep to look at previous notes and even the supervisior made me go through a half hour of exasperation before he finally said, "let me review the notes"
He made it seem like he was doing me a huge favor btw, by taking off the fee but if he didn't I would have reported them for not keeping my info private, as a check already deposited via mobile app elsewhere was taken into bofa by a third party (who I also yelled at as well since I never asked them to do so) who isn't suppose to have knowledge that I have an account there, much less be able to desposit in..and I have never gotten a bank fee from bofa, Chase, Ing, capital360, Wells Fargo, citi, etc *knockonwood* and still haven't since then
Anyways, Chase records the phone calls and they can review it if you really want it that bad, maybe they can escalate and see if something can be done.
I know that reps tend to double check when I repeat verbatim what they've done so far for me (breaking down, and basically asking them to reconfirm) and usually they'll either say yes or hold on let me triple check..
I've heard countless folks give "guesses" as if they're really facts and majority will go ask someone else if they're questioned but there are some prideful ones or lazy, that won't go and do the homework.