Cancellation fee for non-fulfilled online order?

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Cancellation fee for non-fulfilled online order?

Postby MartinN » Tue Jun 09, 2015 4:34 pm

Hi - I live in California and ordered a rifle online from an out of state shop. Unbeknown to me, they 'assert' their right to charge 25% for any "returned/cancelled" orders. The item I ordered was out of stock and it was special order. Within 30 minutes, I found the item on an online auction site, bought it and got confirmation of immediate shipping from the auction site the following morning. I then cancelled the previous order. They refunded my deposit - 25% - the deposit was $100 for the special order and the refund was $75. After arguing on the phone the following day with their "manager", he told me "we gotta make money too, the 'paperwork' was started" even though they would have seen the cancellation within the hour.

I disputed the charge with my credit card company and wanted to ask if anyone here has been in a similar issue, where a merchant will take 25% of your deposit for simply canceling an order within one hour after placing it. I cannot remember the last time this happened and this is not a common practice by most merchants I've seen... and am wondering if a merchant can get away with things like this? Technically they could claim ANY amount as "cost of operations" even though whomever saw the cancellation didn't take longer than 2 minutes to click a button and cancel it.... or discard the paper work or whatever.

I really feel ripped off - it's not the amount per se, it's their attitude. What pissed me off even more is they offered me a $25 gift certificate that I could use to buy things on their site. How poor of a business do you have to be to act toward customers like this?

I don't know.. maybe I'm wrong here, but this really surprised me badly.

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Re: Cancellation fee for non-fulfilled online order?

Postby whit » Tue Jun 09, 2015 8:07 pm

I guess you're talking about what's right on principal but not necessarily what's right legally.

Did you try to do another mock purchase to see if there was any indicator that when you do the special order, that there is a 25% cancellation fee?

I imagine that if they have something California state would recognize as a legal contract than technically they can hold you to it.

Just as any merchant doing business with a consumer; they can dictate a return policy of their preference and that's IF they even have one. Stores can reserve the right to not do returns as returns are a privilege and not a right.

I would always do screen shots of transactions online where you're not familiar with the merchant or it's not a big box name like target or Macy's yaknow?

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