- Centurion Member
- Posts: 466
- Joined: Sat Apr 13, 2013 7:49 pm
- Location: Colorado, USA
In addition to the above replies and advice, time could be a factor here, and it's not on your side.
Presumably, you have documentation of everything that has transpired. Hopefully, you got the name of the person that originally delivered the item (the one who pointed out the damage) and could get a statement from him that it was damaged prior to delivery to you. Presumably, you also have pictures of the damaged product.
Because of the time element, it would be in your best interest to consult an attorney as soon as possible. Initial consultations with most attorneys are free, and a good attorney would be able to advise you if you have a recourse to sue, and whom and in what court. The bottom line is you did not get the product you ordered in a usable condition and you have a right to a refund.
You could also try escalating this to a higher level within AMEX, perhaps going to the Executive level.
You could also try using social media pressure, particularly if you have pictures of the damaged product. Posting something on Facebook, Twitter, websites such as pissedconsumer.com and complaintlist.com (Google bad product complaints -- there are other sites) and any/all combinations of the above. Give the original company as much negative publicity as you can, in addition to working at a higher level with AMEX.
Retired, and in the process of retiring cards!
EQ = 846 EX=828 TU = 836 as of 02/2016