obxfisherman wrote:Has anyone had any experience with the roadside assistance programs offered by Discover, AMEX, Mastercard, and Visa? I am just curious because the other day my car needed a tow and I got soaked 135 to travel around 3 miles to the dealership. After coming home and researching the different options I have via credit cards, calling visa would have been better, in my situation, as it seems it would have only cost me 60 for a tow.
Anyway I was just looking to see what experiences you have had? Were the towing companies that showed up professional? If you have used any of the above services has a flat bed tow vehicle ever been provided? For my car a flat bed tow is recommended.
If you haven't used the above services do you have some roadside assistance with your Auto Insurance, or through AAA? If so what are your prices/experiences, why would you recommend them over the above?
I just posted this in another thread:
Neither AAA nor AMEX nor anyone else offering road service coverage actually owns trucks. They have a contractor that does the work, and they pay a contracted rate for service (My experience with AAA rates were they were too low to be worth bothering with. Somewhere where AAA could keep a truck or trucks busy all day, you could make enough to cover the costs of those trucks and some fixed costs. I used to run a garage that AAA was trying to recruit as their service provider.). That's less than they'll charge someone who calls up and is paying retail, so two guesses about who gets serviced first, contracts to the contrary notwithstanding.
My last AAA experience: My wife called for a truck at 7:30. Got there at 10:30. (I went to let my wife have my car) Driver, who was fast, efficient, and professional, said "I don't start until 9:30, they're supposed to call someone else. " My guess is that they've lost their overnight contractor, and didn't want to pay retail. It was a perfectly nice day, so it's not like theyd have been swamped with jumpstart calls.
My preference is to carry towing insurance from the auto insurance company. It's cheap, and you get to call whoever you want. So you can cal that garage around the corner, and not wait for the guy who's an hour away to get there. (And, you're paying cash, you'll get ahead of the contract jobs much of the time.) My wife won't let me do that, though. A road service company is nice if you're traveling, since they have a contractor wherever you are, and you don't know who the reputable companies are.