Roadside Assistance

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obxfisherman
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Roadside Assistance

Postby obxfisherman » Mon Apr 27, 2015 9:40 pm

Has anyone had any experience with the roadside assistance programs offered by Discover, AMEX, Mastercard, and Visa? I am just curious because the other day my car needed a tow and I got soaked 135 to travel around 3 miles to the dealership. After coming home and researching the different options I have via credit cards, calling visa would have been better, in my situation, as it seems it would have only cost me 60 for a tow.

Anyway I was just looking to see what experiences you have had? Were the towing companies that showed up professional? If you have used any of the above services has a flat bed tow vehicle ever been provided? For my car a flat bed tow is recommended.

If you haven't used the above services do you have some roadside assistance with your Auto Insurance, or through AAA? If so what are your prices/experiences, why would you recommend them over the above?
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flan
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Re: Roadside Assistance

Postby flan » Tue Apr 28, 2015 8:12 am

obxfisherman wrote:Has anyone had any experience with the roadside assistance programs offered by Discover, AMEX, Mastercard, and Visa? I am just curious because the other day my car needed a tow and I got soaked 135 to travel around 3 miles to the dealership. After coming home and researching the different options I have via credit cards, calling visa would have been better, in my situation, as it seems it would have only cost me 60 for a tow.

Anyway I was just looking to see what experiences you have had? Were the towing companies that showed up professional? If you have used any of the above services has a flat bed tow vehicle ever been provided? For my car a flat bed tow is recommended.

If you haven't used the above services do you have some roadside assistance with your Auto Insurance, or through AAA? If so what are your prices/experiences, why would you recommend them over the above?


I just posted this in another thread:
Neither AAA nor AMEX nor anyone else offering road service coverage actually owns trucks. They have a contractor that does the work, and they pay a contracted rate for service (My experience with AAA rates were they were too low to be worth bothering with. Somewhere where AAA could keep a truck or trucks busy all day, you could make enough to cover the costs of those trucks and some fixed costs. I used to run a garage that AAA was trying to recruit as their service provider.). That's less than they'll charge someone who calls up and is paying retail, so two guesses about who gets serviced first, contracts to the contrary notwithstanding.

My last AAA experience: My wife called for a truck at 7:30. Got there at 10:30. (I went to let my wife have my car) Driver, who was fast, efficient, and professional, said "I don't start until 9:30, they're supposed to call someone else. " My guess is that they've lost their overnight contractor, and didn't want to pay retail. It was a perfectly nice day, so it's not like theyd have been swamped with jumpstart calls.

My preference is to carry towing insurance from the auto insurance company. It's cheap, and you get to call whoever you want. So you can cal that garage around the corner, and not wait for the guy who's an hour away to get there. (And, you're paying cash, you'll get ahead of the contract jobs much of the time.) My wife won't let me do that, though. A road service company is nice if you're traveling, since they have a contractor wherever you are, and you don't know who the reputable companies are.

takeshi
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Re: Roadside Assistance

Postby takeshi » Tue Apr 28, 2015 9:23 am

obxfisherman wrote:If you haven't used the above services do you have some roadside assistance with your Auto Insurance, or through AAA? If so what are your prices/experiences, why would you recommend them over the above?

I think some of my cards have roadside but I've always relied on AAA. Don't get me wrong, I do pay quite a bit for it it but the level I'm at includes one 200 mile tow per year and 100 on the rest which can be of benefit as my wife and I take a lot of longer road trips. Haven't had to use that but I have had shorter roadside assistance needs.

AAA's contractors has always been reliable and professional for me. I haven't had the same experience with other roadside programs I've used. However, that's just anecdotal so take it with a grain of salt. Never had problems requesting a flat bed with AAA. I had a flat on one of our cars but that car is staggered. Since the (irreparable) flat was on the rear a front would have to be moved to the rear and the spare put on the front. It was far easier just to have the car towed by flat bed to my nearest preferred shop and get a pair of new tires (due to the LSD).

I'm not necessarily recommending AAA. I recommend reading up and seeing if they sound suited to you. Like any set of decisions, each has its pros and cons and what suits the individual best can vary.


Coverage via my insurance would cost less but only covers towing to the nearest facility. For our vehicles my preferred shop is 24 miles away from my home and I have a strong preference for using that shop in some cases. Even my nearest preferred shop isn't going to be the nearest facility in many situations.

amex007
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Re: Roadside Assistance

Postby amex007 » Tue Apr 28, 2015 10:42 am

AAA is the way to go. Doesnt matter where you are, they'll get someone to come find you and jumpstart or tow your car. Even if you need to buy a battery, they do that although i wouldnt recommend that (I did that once out of laziness and the battery didnt last that long, maybe a year). I only pay like $50 or so each yr automatically renewed on my cc and you get 4 services a year (hopefully you wont need need that many!). Plus if you're in a friend's car, your AAA can cover their car too.
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amex007
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Re: Roadside Assistance

Postby amex007 » Tue Apr 28, 2015 10:45 am

I live in nyc also where there are monster potholes so it's like my insurance policy for a flat tire. Can call AAA and have them come replace your tire with spare (helpful when it's blistering cold in the winter).
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Nixon
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Re: Roadside Assistance

Postby Nixon » Tue Apr 28, 2015 9:52 pm

I can't remember which one of my CC's has the best coverage, but my Auto Insurance comes with this bundled up to 150 miles. I'm sure one of my CC's is 50 miles or so, and because our cars are new (Both 2014), They both have included Roadside Assistance.
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