Can I dispute a rental cottage stay?

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Jyouens
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Can I dispute a rental cottage stay?

Postby Jyouens » Tue Apr 07, 2015 10:02 pm

I rented a cottage in the country and paid for a three night stay in advance. The owner never warns us about the sewage and rotten egg smell in the tap water of the cottage. We found out about this water issue when we arrived at the cottage. I tried to contact the owner to let her know about the horrible smell was a big nuisance to us,and that the smell was very unpleasant and strong. She didn't return my call until the day we were supposed to leave. I tried to work with her to reimburse at least half of the money we paid; however, she refuses to do so. I understand by staying the three days, the service were rendered, but where we were going go late in the evening, with two tired young children and no other place to stay...everything was booked. Can I dispute these charges to my credit card? we couldn't stay the three days, so we left a day early. Can this be disputable, even when she made me sign a cancellation agreement where it says that she will not refund our money back under any circumstances unless there is a force majeure, meaning, circumstances beyond her control. I feel that she lied to us, and wasn't upfront with the water situation. She knew exactly what was she doing. Can you please advice me what can I do? How can I get at least partial refund for the day that we left early do to the smell in the water?

Thank you :confused:


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CarefulBuilder14
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Postby CarefulBuilder14 » Tue Apr 07, 2015 10:25 pm

"In the country"...are we still talking about the state of Texas? And which card did you pay with?

I cant help you, but that information might make things easier for someone who can.
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Brad Bishop
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Postby Brad Bishop » Wed Apr 08, 2015 5:30 am

First, you can dispute whatever you like. You could buy a tank of gas and dispute it when you get home. It's wrong to do so, but some do it.

Assuming it was in a first-world country then it seems reasonable to have running water and the water not be foul. You have to weigh that against what "foul" is. Some people are so used to their water at home that water anywhere else taste funny and is horrible. On the other hand there may very well be a plumbing problem or a problem with the city's water in the area.

That's kind of the rub: Who's fault is it?

Is it you for being too sensitive? From your description this doesn't seem to be the case.

Is it the owner for not having the plumbing checked and maybe adding a filter? It's not like there's a heck of a lot that is happening between the city water coming it (unless it's on a well) and the tap. It's just pipes. If it's a well then maybe she really does have a problem that needs to be addressed.

Is it city water and the city's water is just crappy? Could be. Hard to blame the owner for that, though.

As you pointed out the service has been rendered and it's not like you're seeking full reimbursement of the stay. I'd call the credit card company, explain the situation, and see what they say. Maybe you get compensated or maybe this is just one of those things you have to just accept in life. I certainly wouldn't recommend the place to others.

takeshi
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Postby takeshi » Wed Apr 08, 2015 9:02 am

As stated above, you can dispute but I don't see a basis for dispute. It's difficult to tell from your post if there was really a major issue with the water or if it just had a sulfur smell to it which happens in some places.

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Xorand
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Postby Xorand » Wed Apr 08, 2015 11:36 am

Sulphur smell in the water sounds like well water instead of city water. Generally, it is what it is. One can install a water softener and remove a lot of the color and smell, but it will still be there (and noticeable).

Sounds like the owner was well aware of this, probably ran into it before, and made sure she covered herself with a lot of no-refund policies. You could probably attempt a reversal of charges, but would probably be involved in a lot of back and forth trying to get it resolved. It sucks, but I'd probably be inclined to leave it be and move on - lesson learned.
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Jyouens
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Postby Jyouens » Wed Apr 08, 2015 2:23 pm

Yes, you are exactly right The water is from a well, and it does not smell like sulfur, it smells like sewage, rotten eggs. Very strong and unpleasant to the point that we couldn't take showers or brush our teeth with that water, we had to use bottle water for almost everything. And yes, the owner was well aware of this, and made sure she covered herself with a no-refund policy. I am very upset about this situation. I don't want to let her get away with this, even if I don't get my money back. I will post all the negative reviews, and warn other future guest about this shady woman. I will make sure she doesn't. I just don't want her to walk away with 779.00! No wonder she doesn't have an account with TripAdvisor. I didn't realized that all the 5 stars review were old, and I know i am not the only one who have notice this. Where are the bad reviews?? Now I understand why she is not with Expedia or Tripadvisor.

Jyouens
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Postby Jyouens » Wed Apr 08, 2015 2:24 pm

Yes, the hill country in TX

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lobbythis
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Postby lobbythis » Wed Apr 08, 2015 3:38 pm

Jyouens wrote:Yes, you are exactly right The water is from a well, and it does not smell like sulfur, it smells like sewage, rotten eggs. .


Ummm...that's what sulfur smells like.

I don't see you being able to dispute something so intangible, especially since she now has proof of your signature reliving her of any refund. Why would you even sign it? You obviously knew what you were doing. Seems like you came up with this chargeback scheme as an afterthought.



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