Twisted Innovator wrote:If they do that for the Freedom, I wonder what they do for the CSP? :P Kudos to Chase!
After I attempted a legitimate transaction with my recently-activated CSP and it was rejected twice by an online merchant, I suspected Chase must have thought someone had stolen the card from me. I called the CSP line and a real person answered...after 12 minutes of "all our representatives are currently assisting other customers" type recordings. Chase had made no effort to contact me about the activity.
I think it was a Sunday when I called them, so I can understand them being short-staffed. Still, a call that should have taken 2 minutes ended up taking nearly 30 minutes with a lot of waiting and being transferred around.
When I had a false alarm about fraud on my Discover, I got an email from Discover with a link that let me tell them the transaction was authorized. It was much more efficient.
Edit: The Ritz card would be reasonable if I spent a lot in general or stayed at their hotels. I'm more of a travel-somewhat-often-but-cheaply person, so the Ritz doesn't do much for me in terms of rewards.