Chase Freedom Customer Service

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Twisted Innovator
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Chase Freedom Customer Service

Postby Twisted Innovator » Sat Mar 28, 2015 4:21 am

Anyone else have good experiences with them? :) I just got done calling them from the number on the back of my card and someone picked up almost immediately after I put my card number in. No "Press this number...etc" I always had a someone answer the phone immediately after putting my card info in. If they do that for the Freedom, I wonder what they do for the CSP? :P Kudos to Chase!

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Postby luvbullmarkets » Sat Mar 28, 2015 12:57 pm

I was pleasantly surprised as well. Had to call Chase earlier this month to verify the whereabouts of my wife's card. Chase can identify you from phone number on file. Otherwise calling from different phone number leads to a verification process.
Amex EveryDay, Amex BCE , Barclaycard Arrival+ WEMC, CSP Visa Signature, Discover it, Wells Fargo Propel 365 Amex

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Postby popamode72 » Sat Mar 28, 2015 7:02 pm

I always just call the Ritz-Carlton line for customer service on all my Chase cards. They're great!

CSP line isn't bad either.
Macy's TLs (21k), Lowes (17k), CSP (10k), Sam's Club (10k), Nordstrom (5k), AARP (4.2k), Freedom (3k), Discover (1.5k), Quicksilver (2k), BoA (3k), Barclaycard Arrival (2.5k), Amazon Store (6k), Paypal (4.9k), Sam's Club MC (3.6k), Walmart MC (1.2k)

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Postby CarefulBuilder14 » Sat Mar 28, 2015 7:02 pm

Twisted Innovator wrote:If they do that for the Freedom, I wonder what they do for the CSP? :P Kudos to Chase!

After I attempted a legitimate transaction with my recently-activated CSP and it was rejected twice by an online merchant, I suspected Chase must have thought someone had stolen the card from me. I called the CSP line and a real person answered...after 12 minutes of "all our representatives are currently assisting other customers" type recordings. Chase had made no effort to contact me about the activity.

I think it was a Sunday when I called them, so I can understand them being short-staffed. Still, a call that should have taken 2 minutes ended up taking nearly 30 minutes with a lot of waiting and being transferred around.

When I had a false alarm about fraud on my Discover, I got an email from Discover with a link that let me tell them the transaction was authorized. It was much more efficient.

Edit: The Ritz card would be reasonable if I spent a lot in general or stayed at their hotels. I'm more of a travel-somewhat-often-but-cheaply person, so the Ritz doesn't do much for me in terms of rewards.
Wallet: Prestige CSP SchwabPlat Freedom It Hyatt SallieMae AAPlat
SD: Arrival BrooksBros BCE ED IHG
Letting new accounts cool off since May
Really not sure what I'll add next or when

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Postby cardcustomerservice » Mon Mar 30, 2015 9:14 am

Customer Service Rep for a card company

Chase Slate - $8000
Chase Freedom - $5000
Hyatt Rewards (Chase) - $2000
Citi Double Cash - $1000
UPromise Mastercard (Barclay) - $1400
Best Buy Credit Card (Citi)- $1000
Kohls Credit Card (CapOne) -$500
Target RedCard (TD Bank) -$1200
Walmart Credit Card (Synchrony) - $1000
Home Design Card (Synchrony) -$2000

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