Citi experience - double cash back

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vsave
 
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Citi experience - double cash back

Postby vsave » Sat Mar 07, 2015 6:29 pm

I had very bad experience with citi cards.

First - few years ago with good-excellent score, I got American Airlines Citi card. I hardly used for few transactions and one of them on domestic flight. Guess what, out of blue my card is closed. I don't recollect if I received any mails/emails with reason or even if I had applied for some other one in same period.

Second recent attempt for citi double cash - 760+ score
got a message online that they will respond in a week due to additional processing. I receive a mail indicating that I need to submit my ssn number on a form as an authorization. I didn't want to send any more information than what I submitted online. I can live without double-cash and have 1.5 with current capital one and various others.

Citi just sucks in the name of risk analysis loosing good customers (I say good because I got good score and I don't carry balances on my cards).

Anyways just thought of checking other folks experiences with citi

Citi hit my equifax credit agency under CBNA name.

PS: my wife got a citi double cash back after that (she already had a diamond preferred one), so we got covered from double-cash back perspective.


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PlyrStar93
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Postby PlyrStar93 » Sat Mar 07, 2015 7:38 pm

Sometimes lenders will need to verify your information, like address, Social Security number and others. If it's that case, you cannot blame Citi, as other lenders also do that. I had to send in a copy of my SSN card to Chase for them to process my Freedom application. These have nothing to do with your credit score.

I have never heard of the form that you need to put your SSN on for "authorization". Supposedly you should have given authorization once you submit the online application. Whatever that is, submit the information or get denied. However, you should be glad they do not request 4506-T from you--Citi is known to request this on many applications, and does additional credit pull.

Now that they pulled Equifax, you may also want to check your Experian report for any hard pulls.

For experiences with Citi, I don't have much to say right now, and I would try not to mess with them too much. But they do have extremely buggy websites that even their CSRs have problems resolving.
Citi Forward Visa $5000 10/2012 | American Express Blue Cash Everyday $8000 2/2014 | Discover it $7000 5/2014
Chase Freedom Visa Signature $7000 6/2014 | Citi ThankYou Premier Visa Signature $5000 1/2015
All EMV.

samhradh
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Postby samhradh » Tue Mar 10, 2015 11:08 pm

vsave wrote:First - few years ago with good-excellent score, I got American Airlines Citi card. I hardly used for few transactions and one of them on domestic flight. Guess what, out of blue my card is closed. I don't recollect if I received any mails/emails with reason or even if I had applied for some other one in same period.


If you rarely use a card there is always the chance the bank will close the account. From Citi's point of view, you're were not using the card anyway, and they can make better use of the credit line and have less risk by extending it to someone else. You may not recall getting any mail from them but that doesn't mean you didn't.

vsave wrote:Second recent attempt for citi double cash - 760+ score
got a message online that they will respond in a week due to additional processing. I receive a mail indicating that I need to submit my ssn number on a form as an authorization. I didn't want to send any more information than what I submitted online. I can live without double-cash and have 1.5 with current capital one and various others.


If you'd given them your SSN maybe you would have been approved. Instead, you wasted an inquiry. The bank has the right to request your SSN and it is the norm.

vsave wrote:Citi just sucks in the name of risk analysis loosing good customers (I say good because I got good score and I don't carry balances on my cards).


By your own admission, you never used the citi card you already had. So you really didn't have much of a relationship with citi, or position yourself as a "Good customer."

Citi was the first card I ever got and I've never had a bad experience with them. I didn't intend to be so negative in my reply but it's frustrating to see posts that misconstrue how this credit card "Game" works and make it seem like banks are in our debt. It's the other way around and we'd all be better off and less stressed if we kept this in mind.
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).

takeshi
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Postby takeshi » Wed Mar 11, 2015 8:58 am

vsave wrote:Guess what, out of blue my card is closed. I don't recollect if I received any mails/emails with reason or even if I had applied for some other one in same period.

So you never looked into the reason why?

vsave wrote:Second recent attempt for citi double cash - 760+ score
got a message online that they will respond in a week due to additional processing. I receive a mail indicating that I need to submit my ssn number on a form as an authorization. I didn't want to send any more information than what I submitted online. I can live without double-cash and have 1.5 with current capital one and various others.

Citi just sucks in the name of risk analysis loosing good customers (I say good because I got good score and I don't carry balances on my cards).

Citi sucks because you wouldn't verify your info?

Doesn't make sense to me but you have to do whatever works for you. If you don't like Citi then why do the experiences of others matter?

All creditors have their own level of acceptable risk (i.e. they're not all the same) and it's never just a matter of the score. "Good" is up to the one extending the credit to determine -- not the one that the credit is being extended to.



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