Possible to file claim on this?

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fluffy
 
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Possible to file claim on this?

Postby fluffy » Sat Jan 03, 2015 1:52 am

I have an odd situation that I am seeking advice on. Any help is appreciated.

I recently sent out my PlayStation 3 to a repair service that is out-of-state. I have used this service before back in 2012, with no problems.

When the PS3 finally arrived back after being repaired, the system was damaged in shipping. The corner is cracked, crumpled, and an entire side mantle of plastic has come off. The only thing holding the system together was bubble wrap. The repair service paid for the shipping (to and from), so they are working with UPS for the damage insurance.

Here's where I seek advice. I paid $129 with Capital One Mastercard via PayPal Express for the repair. The repair service is not willing to refund the money of the repair because the system "technically" works (I turned it on at their request, but I refuse to put a disc in for fear of further damage). I argue that I should not pay for something that is now useless because of faulty packing. Their website lied about the 24-hour turnaround repair (arrived on the 16th, sent out on the 19th), and also lied about the $300 shipping insurance coverage that was free (yet they try to charge you for it).

Is this something I can dispute with Capital One? I'd rather start there than with PayPal.

Sorry for the long story. Again, any help is appreciated!


takeshi
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Postby takeshi » Sat Jan 03, 2015 7:35 pm

I don't see basis for dispute given that the cause is shipping damage.

thom02099
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Postby thom02099 » Sun Jan 04, 2015 4:08 pm

takeshi wrote:I don't see basis for dispute given that the cause is shipping damage.



+1
[color="red"]The repair service paid for the shipping (to and from), so they are working with UPS for the damage insurance.[/color]

Seems to me that this is the issue. You paid for a service, the service was performed. The issue is in the transport of the item back and forth and the resulting damage in said transport. Appears that the service provider and the shipper (UPS) are working on a resolution.
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ingramjuan
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Postby ingramjuan » Sun Jan 04, 2015 7:15 pm

This one can be a little headache with the shipping company. I would see if you can recover anything for the shipping service.
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