- Posts: 1
- Joined: Sat Jan 03, 2015 1:25 am
- Location: Massachusetts/USA
I have an odd situation that I am seeking advice on. Any help is appreciated.
I recently sent out my PlayStation 3 to a repair service that is out-of-state. I have used this service before back in 2012, with no problems.
When the PS3 finally arrived back after being repaired, the system was damaged in shipping. The corner is cracked, crumpled, and an entire side mantle of plastic has come off. The only thing holding the system together was bubble wrap. The repair service paid for the shipping (to and from), so they are working with UPS for the damage insurance.
Here's where I seek advice. I paid $129 with Capital One Mastercard via PayPal Express for the repair. The repair service is not willing to refund the money of the repair because the system "technically" works (I turned it on at their request, but I refuse to put a disc in for fear of further damage). I argue that I should not pay for something that is now useless because of faulty packing. Their website lied about the 24-hour turnaround repair (arrived on the 16th, sent out on the 19th), and also lied about the $300 shipping insurance coverage that was free (yet they try to charge you for it).
Is this something I can dispute with Capital One? I'd rather start there than with PayPal.
Sorry for the long story. Again, any help is appreciated!