Can I win this chargeback?

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Can I win this chargeback?

Postby thattechguy » Wed Dec 24, 2014 3:21 pm

I sent my Galaxy phone to Samsung for a warranty repair since the lights on the bottom buttons stopped lighting up. I wrapped the phone in newspaper and secured it tightly in bags before sending it in a second day air box via UPS. After receiving it, Samsung claimed an "internal component" excluded it from repair. I need a working phone, but Samsung wants to charge me over $160+ for the repair. I know there is no problem with my phone. I have a reloadable American Express Bluebird card that I keep for risk transactions (due to the fraud protection Amex provides.) If I pay, then dispute the charge when I get my phone back, what is the worst case scenario? I was thinking I could tell AmEx that the services weren't as described or something like that. Also, how would I go about this? Any advice is appreciated.

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Postby kir » Thu Dec 25, 2014 12:17 pm

It sounds like fraud to me if you do that.
I would agree with you doing it if you sent your phone and they sent you back a working one and charged you $160 for the repair you didn't agree to. But in this case, you are well informed of the fact that they will charge you.

I know your frustration - I've had similar issues happen to me. But these sort of issues aren't what amex is really for.

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Postby lobbythis » Thu Dec 25, 2014 3:25 pm

This is not a chargeback. This is stealing and fraud. Just because you don't like something, doesn't mean you get to take it for free.

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Postby popamode72 » Thu Dec 25, 2014 3:56 pm

I think that'd be a terrible decision to make to essentially lie like that. Just go ahead and pay the charges and save yourself some trouble. If you're concerned that you can't afford the payment and you have any 0 APR cards at the moment, just put it on one of those and pay it off afterwards.
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