- Centurion Member
- Posts: 3942
- Joined: Thu May 08, 2014 7:42 pm
- Location: United States
Do EO employees get annoyed when people contact them just because they are unhappy with how the regular CSRs treat them about everyday matters?
I've seen a lot of threads (mostly on myfico) where people say things like "It's been a whole year since my bankruptcy, and CO still has me on a $300 credit line. Obviously CO's top management needs to know about how this excellent, credit-worthy customer has been horribly mistreated!"
I've never had to contact an EO, but it seems like the goal is to harass them until they give a small CLI so a customer will just stop calling and taking up their time. I suppose if the regular CSRs are incompetent, as opposed to just standing firm on their unfavorable but within-reason decisions, it can be the only option.
So do the EO employees get annoyed that they spend a lot of time dealing with menacing whiners, as opposed to people who need help with seriously complicated card situations? Or is semi-routine customer service the purpose of the EO staff?
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