lobbythis wrote:I sent one tonight. I've had some horrible luck lately with three different lenders. Either I miss a better bonus offer, miss the new EMV chip cards being issued or being given misinformation and having to talk to multiple CSRs to get something done I was told could not be done by someone else. Going crazy lately.
Chase sometimes can be painful, from what I have heard, when you get connected to an overseas call center. They might not have timely communication with the corporation (bank), so they just don't know the bank is already issuing EMV Freedom or any other recent changes. Training to the customer service may also be very limited if it is far from the US, as they really don't see what is happening here.
I once talked to Chase asking to reduce my cash advance limit to zero, and the CSR simply told me it was not possible because the limit was tied to 20% of my total credit line. Some old posts on the Internet suggested it should be possible to accomplish my request, but I still have no clue if it can be done now.
Now that it's official, whenever a CSR tells you Freedom is not EMV, just refer him/her to the image shown on the website.
And as takeshi said, they can be generous in giving the bonus offers. Like what you have did, a secured message can work better than calling.
DONx3 wrote:I got my chip CF back in mid-October but I think word got out around summer. The Slate getting a chip is news to me though. I hope the United Explorer gets a chip soon; I called last month and they said no word yet.
Have seen someone posting photo of his/her EMV Freedom in summer, so at that time it should be available upon request (as long as the CSR is helpful enough). One roommate, though, has just applied by the end of October and received his card beginning this November and the card is not EMV equipped.
The United card should have had a chip, as it is intended for travel. Now that BA, Marriott, Hyatt and Ritz-Carlton cards all have chip, it really doesn't make sense how an airline card doesn't. I am pretty sure they are gonna have chip in a few months, if not days; but the fact that non-chip airline card has existed for long can be frustrating since other travel cards are already having chips.