Chase lies

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jeffysdad01
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Chase lies

Postby jeffysdad01 » Sun Nov 16, 2014 6:21 pm

I've been banking at Chase for years and have been very pleased with the experience. However, I've realized their customer service reps have no compunctions about lying to callers if it is convenient. If it's not lying, they are poorly trained or just stupid and should be fired.

Most recently, I called to get a new Freedom, Amazon and IHG card all with chips. I was told that they aren't offered with chips yet. The other day I saw someone whip out a Freedom card with a chip. I'll be calling back again when I have time.

Previously, I called to get my $5,000-plus limit IHG Visa upgraded to Signature. I was told that those weren't available and because my card was a "Select" it was better than Signature anyway (All of the IHG cards are Select; that's part of the name of the program). I called again after several months and was told it would be no problem to upgrade. The reason why it was declined on the first request was because the card was not a year old and the CardAct precluded the change I was requesting. So why not just say that instead of making up a lie?


whit
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Postby whit » Sun Nov 16, 2014 7:45 pm

Definitely frustrating.

I have caught them in a few "lies" myself..well, not so much lies as I'm pretty sure guesses because they are either too proud/stubborn to go and find the actual answer or they just assume they're 99% right and thats that.

I would always give honest feedback about those folks, wouldn't say its a compliant but a constructive feedback.

If no one says anything it's just going to keep on happening.

432521
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Postby 432521 » Sun Nov 16, 2014 8:00 pm

I have learned that with chase I would rather tweet chase support then talk to someone on the phone.
March 2011- Wellsfargo Cash Back College Card
May 2012- Chase Freedom
May 2012- Discover IT
August 2012- American Express Blue Cash Everyday

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CarefulBuilder14
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Postby CarefulBuilder14 » Sun Nov 16, 2014 8:19 pm

I've never had Chase lie to me or give me inaccurate information, but when my Freedom info was stolen I had to speak to four different unhelpful people before I finally got to speak to a (very helpful) fraud specialist. Maybe the first three people I spoke with didn't have authority to direct calls where they actually needed to go.

So there are some helpful people there - you just have to get through a few layers of people who can do nothing to help.
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takeshi
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Postby takeshi » Mon Nov 17, 2014 10:33 am

Never had trouble myself but I always call the number on my CSP and their CS isn't the same as other products. CSR's can be hit-and-miss with any company.

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kcm7
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Postby kcm7 » Mon Nov 17, 2014 11:39 am

I'm wondering how much of that is lying and how much of that is employee confusion.

A friend of mine happens to be a (somewhat new) employee of Chase. I was nerding out with her the other day, and turns out she knew nothing about chip cards. At all. Also, she kept mixing up the Chase Freedom and CSP. I had to look up the terms on my phone to prove I was right. I imagine she's unintentionally misled a few customers, but not deliberately.
Cards:

-Capital One Quicksilver
-Barclaycard Arrival (no AF)
- US Bank (no rewards)
-IHG

whit
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Postby whit » Mon Nov 17, 2014 12:11 pm

kcm7 wrote:I'm wondering how much of that is lying and how much of that is employee confusion.

A friend of mine happens to be a (somewhat new) employee of Chase. I was nerding out with her the other day, and turns out she knew nothing about chip cards. At all. Also, she kept mixing up the Chase Freedom and CSP. I had to look up the terms on my phone to prove I was right. I imagine she's unintentionally misled a few customers, but not deliberately.


it's not confusion so much as she's just faking it till she makes it--or too proud/stubborn because clearly you looked it up and had to tell her otherwise

why didnt she just tell the customer, hey, I'm new and I just want to make
sure I get you the correct answer or, say you know, that's a great question,
give me one moment just to double check and make sure I get you the absolute correct answer

rather than be confused and pass on that confusion to the customer?!

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kcm7
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Postby kcm7 » Mon Nov 17, 2014 2:00 pm

whit wrote:it's not confusion so much as she's just faking it till she makes it--or too proud/stubborn because clearly you looked it up and had to tell her otherwise



Oh I agree. She was 100% convinced she was right that the Freedom was all you needed to convert rewards to FF miles. "Confusion" was probably a bad word for me to use, but I was trying to point out to the OP that "lying" isn't quite accurate either. I think you're right that "pride" gets closer to what's going on here. Someone has undergone training (albeit minimal training) and assumes they know more than schmucks like us.

Speaking of which, several months back, a BofA teller was trying to sell me on their Travel Rewards card when I came in to buy foreign currency. And they said, "It has no foreign transaction fees and no annual fee, you won't find that too many other places." When I said I already had a card with no FT fees and no annual fee, they asked, "Oh are you sure about that?" Um... yes, dude. I'm sure. And I clearly know more than you.
Cards:

-Capital One Quicksilver
-Barclaycard Arrival (no AF)
- US Bank (no rewards)
-IHG



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