VattenÃ© wrote:There is no excuse for a hotel NOT to offer complimentary wifi in 2014, particularly a higher end brand. I have stayed at much worse hotels with free wifi.
I hate free WiFi. I don't hate it's existence like, "BAN ALL FREE WIFI!," but I do hate how incredibly crappy it is. The problem: no one wants to pay for it so no one properly maintains it.
Normally Free WiFi is:
- incredibly slow
- maybe you can connect (WiFi) but you can't get out to the internet
- maybe you can't even connect
- (annoying) Let's connect and it work but then force me to view some legal mumbo-jumbo and accept it before I can continue.
I just use LTE. It's fast. It always works (sure, you may have a dead tower but they seem to be few and far between). I don't even screw with free WiFi.
I do like hotels that offer it as service you pay for. The reason? You can complain and they'll send someone to fix it + all of the upper issues listed with free WiFi (excepting for the annoying legal bit - even then, though, once you're in, you're in and you don't have to re-accept) go away. It's typically fast and it works.
With free WiFi when I've reported problems in the past no one seems to care. It's like, "Yeah, I'll try to remember to get Herb on it when he pays us a visit next month."