VattenÃ© wrote:I get that, I really do. I just feel like this Nickel-and-Dime approach is not that of a high-end/luxury brand. Louis Vuitton will hotstamp luggage/bags/wallets for free because it makes you feel special after already spending so much on the goods. Amex Platinum cards come with a laundry list of perks, many of which won't be utilized by the typical consumer. They end up overpaying but still feel like they're being taken care of. Paying handsomely for a nice room and then seeing a lot of extra little charges tacked on would make me mad.
The business crowd on the other hand (which may be a huge slice of their market) is only too happy to swipe cards and rack up rewards only to be reimbursed in full later.
It is indeed the nice little touches that make all the difference. I'd rather they just add $10 to the rate of the room and make me feel like i'm getting value, personally.