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Nixon
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Postby Nixon » Thu Nov 06, 2014 6:27 am

Brad Bishop wrote:I hate free WiFi. I don't hate it's existence like, "BAN ALL FREE WIFI!," but I do hate how incredibly crappy it is. The problem: no one wants to pay for it so no one properly maintains it.



Don't get me wrong. I fully support a two tiered system. For those who it's crucial to connect to fast wifi, they can pay a nominal fee (~$5-8) for a fast, fully supported wifi. The free wifi can be speed limited, but must still be reliable/fully supported however.

However, I think Vattené and I were referring to the occasional time you DO pay for wifi and it runs like Jared before subway.
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Yoshiofthewire
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Postby Yoshiofthewire » Thu Nov 06, 2014 6:55 am

tl;dr
WiFi is cheap, and charging $15/day for access is a rip off.
A thought out well built WiFi network should last 7~10 years and should never break.

<rant>
Every hotel should have GOOD free WiFi.

The cost to install WiFi right (in hardware) is about ~$200 / ten rooms.
$15 * 300 rooms * 25% usage = $1125 / day
300 rooms /10 * $200 = $6000 start up fee + $500 / month for internet (Assuming dual 150mb Comcast Business connection)
So in this scenario each off out 75 guests gets a 4mb connection, or enough for every one of them to stream Netflix at the same time.
Tech support for 20 hotels is 5 40 hr techs at 18.50/hour or ~$15,000/month - or rounding up $1000 for our hotel
(Tech support can also be outsourced at a rate of $75 per call. Most companies chose this option, because who wants employees)

So Total Cost of Ownership is $2000 / month for the first year, if they have tech support.

And most tech support calls go like this: 'Did you open a browser and click "I Accept"?' #AskMeHowIKnow
The rest? The hotel and the guest's IT department are doing something weird, so that work laptop won't connect.
'So you need the Admin password to set a static IP?' No. Read a book.

So the $15/month is (93%) pure profit.
Or baked in to the room fee, WiFi would cost $1/day/room, and be awesome sauce.

Crappy WiFi is caused by two reasons.
1) Too many people on the WiFi. And the only time this won't be an issue is if you are in a $600/night place with an AP in every room.
This also happens when the place is only playing $100/month for the 50mb connection.
2) Bad WiFi install.

You can tell which of these you are suffering.
A) If you have good signal, but no speed, give up. Everyone is watching Netflix.
B) If you have bad signal, the locations of the APs are bad, consider camping in the lobby.

Other options:
Search for "Name of my Cable Provider WiFi." Many hotels I have stayed at are blanked with WiFi from my Cable Service Provider, giving me better signal and speed.
If all else fails, go the hot spot option. But consider, if you have a smart phone, it already has a built in Hot Spot. So you don't have to carry another device. (Additional fees my apply)
</rant>
[size=60]
American Express PRG - NPSL ('10) - NONE - Replace with BCE in 2015
US Airways barclaycard - $20,000 ('14) - Catch All - PC to Arrival in 2016
BankAmericard | Cash Rewards - $8,200 ('99) - Gas, Groceries
Discover It - $8,700 ('14) - 5% categories, ShopDiscover
[/size]

Nixon
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Postby Nixon » Thu Nov 06, 2014 7:34 am

Yoshiofthewire wrote:tl;dr
WiFi is cheap, and charging $15/day for access is a rip off.
A thought out well built WiFi network should last 7~10 years and should never break.


Sometimes it's something that can't be helped. Again, I support a two tier system that's truly worth the extra squeeze.
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Postby takeshi » Thu Nov 06, 2014 7:52 am

Yoshiofthewire wrote:tl;dr

Ironic, considering the length of your own post but...

tl;dr If free WiFi is a must for you then make sure where you're staying has it.

As for paid versus free and quality I've used both paid and free that were good and paid and free that were poor. As with anything else, price doesn't really mean much other than price.

Nixon
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Postby Nixon » Thu Nov 06, 2014 7:58 am

takeshi wrote:Ironic, considering the length of your own post but...

tl;dr If free WiFi is a must for you then make sure where you're staying has it.

As for paid versus free and quality I've used both paid and free that were good and paid and free that were poor. As with anything else, price doesn't really mean much other than price.


+1 It's a nice thing to have free reliable, fast wifi. But it's never a given.
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lobbythis
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Postby lobbythis » Thu Nov 06, 2014 1:25 pm

Unless you're streaming movies/music, get a MiFi box...

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Vattené
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Postby Vattené » Thu Nov 06, 2014 2:50 pm

I don't think it is asking too much for complementary, reliable wifi. I know better than to expect it; I am just saying it should be the standard.

Admittedly I know nothing about setting up networks and the costs associated with it, but I am speaking more from the perspective of meeting the demands of consumers. McDonald's has found a way to offer it for free (granted many more people will be trying to use it at a hotel). I imagine it must cost a lot more to furnish every room with a television and access to several channels (including HBO), but you don't see hotels charging fees to watch. Not that they wouldn't if they could get away with it, it's just the standard people expect today. I have stayed at a cheap hotel (along the lines of Super 8) with it, so I just can't buy that it's prohibitively expensive for a Hilton.
-Vattené
FICO-8:
EX - 809 (11/16) | TU - 803 (11/16)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now

Nixon
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Postby Nixon » Thu Nov 06, 2014 2:57 pm

Vattené wrote:I don't think it is asking too much for complementary, reliable wifi. I know better than to expect it; I am just saying it should be the standard.

Admittedly I know nothing about setting up networks and the costs associated with it, but I am speaking more from the perspective of meeting the demands of consumers. McDonald's has found a way to offer it for free (granted many more people will be trying to use it at a hotel). I imagine it must cost a lot more to furnish every room with a television and access to several channels (including HBO), but you don't see hotels charging fees to watch. Not that they wouldn't if they could get away with it, it's just the standard people expect today. I have stayed at a cheap hotel (along the lines of Super 8) with it, so I just can't buy that it's prohibitively expensive for a Hilton.


Here's one that's gone by the wayside.

Why do motels still advertise free HBO? :p
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lobbythis
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Postby lobbythis » Thu Nov 06, 2014 3:05 pm

Honestly, I think it's much simpler. It's a matter of business and easy profit. Cheap places need free incentives, high-end places don't and the caliber of people staying at either is vastly different.

Big hotels know you and/or your company can afford the extra $15/day no problem, especially people just swiping the company card.

Now, QoS of the network is a different story. There are a ton of factors that could negatively impact a network in a huge building, especially if the people who installed it aren't that good at what they do.

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Vattené
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Postby Vattené » Thu Nov 06, 2014 3:59 pm

I get that, I really do. I just feel like this Nickel-and-Dime approach is not that of a high-end/luxury brand. Louis Vuitton will hotstamp luggage/bags/wallets for free because it makes you feel special after already spending so much on the goods. Amex Platinum cards come with a laundry list of perks, many of which won't be utilized by the typical consumer. They end up overpaying but still feel like they're being taken care of. Paying handsomely for a nice room and then seeing a lot of extra little charges tacked on would make me mad.

The business crowd on the other hand (which may be a huge slice of their market) is only too happy to swipe cards and rack up rewards only to be reimbursed in full later.
-Vattené
FICO-8:
EX - 809 (11/16) | TU - 803 (11/16)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now



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