- Platinum Member
- Posts: 77
- Joined: Fri Apr 18, 2014 10:30 pm
- Location: South Florida
I bought a new battery and brake service from a large nationally known tire dealer (a chain, many dozens of locations). HALLELUJAH...they had Verifone chip readers, so I finally got to use the chip on my replacement Chase Freedom Visa card. I insert the card and leave it in the reader: nothing happens (on the LED screen). The counter guy tells me to do it again...I do it again, nothing happens again. Third time, same. FOURTH TIME: same. So, I tell the guy: "let me just swipe the card the old way"...that one went through immediately, and I signed on the screen with the plastic pen, got my receipt. okay, no big deal. Being a bit paranoid about my credit cards, I called Chase customer service a couple of hours later to check on this transaction, and this is what the agent told me: The transaction was authorized five times (which is exactly how many times my card was read). The agent said there must be a problem with the vendor's terminals or computer system, as the transactions never completed at that store's terminal when I was there. Anyway, Chase told me to wait a couple of days for posting to go through, and the four duplicate authorizations either won't go through anyway, or if they do get posted, Chase will file a dispute for this OBVIOUS error. This was my first "EMV" experience, and I am impressed...negatively. Just blowing off steam, thanks for indulging me.