- Centurion Member
- Posts: 262
- Joined: Tue Jul 01, 2014 8:59 pm
- Location: Jacksonville, FL
I am curious to hear about some of the worst experiences people have had with concierge services - requests that should have been easy that weren't completed, or ones that were somehow completely misunderstood. Stories about a service being unable to, say, get you restaurant reservations an hour before eating are welcome, but reservations for the right time at the wrong restaurant is more what I'm going for.
Bonus points if the services were through a card with a huge annual fee.
No stories for me to report - yet.
I tried to use my Barclaycard Arrival Plus concierge three times today.
First time - 5 minute hold time, gave up.
Second time - 10 minute hold time, then it started ringing as if it dialed someone's extension and it hung up.
Third time - 15 minute hold time, got frustrated and gave up.
Honestly, for a card that costs almost $100 a year, this is unacceptable. I didn't even call at peak hours. I should get my Platinum in the mail tomorrow, I sure hope the Platinum concierge is an improvement. I did give them a test call today because I really wanted to see how they compare to World Elite Concierge and there are so many menus that I gave up before even getting to where it would ask for my card number (which I didn't have yet anyways).
FICO TU - 728 - 8/14
FICO EX - 716 - 7/14
FICO EQ - 740 - 7/14
Bank of America Cash Rewards - $2,400
Best Buy - $3,000
American Express Blue Cash Everyday - $8,000
American Express Everyday - $10,000
Discover It Chrome - $500 (AU on fiancÃ©e's card, helping her build credit)
American Express Platinum - NPSL
Barclaycard Arrival+ - $3,000
Capital One Yamacard - $11,000