Concierge 'Epic Fails'

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onion
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Postby onion » Tue Aug 19, 2014 3:05 pm

nismoZtuner wrote:Does Concierge verify the customer? - Wonder if I can have someone troll-prank them



My Platinum card's concierge asked for my card info. Don't know about the Arrival Plus, they won't pick up.
FICO TU - 728 - 8/14
FICO EX - 716 - 7/14
FICO EQ - 740 - 7/14

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Best Buy - $3,000
American Express Blue Cash Everyday - $8,000
American Express Everyday - $10,000
Discover It Chrome - $500 (AU on fiancée's card, helping her build credit)
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Barclaycard Arrival+ - $3,000
Capital One Yamacard - $11,000


benhollberg
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Postby benhollberg » Tue Aug 19, 2014 8:26 pm

MemberSince99 wrote:When I went to Vegas, I called the concierge and said can you help me with hookers, I would like two at the same time. They were like Sir we can't help you with illegal things. I said it's in Vegas, it's legal. What goes in Vegas stays in Vegas. No dice. Epic fail there.


Actually I believe that prostitution is not legal in Las Vegas, it is my understanding that it is legal in all counties in Nevada except the one where Vegas is located.


onion wrote:My Platinum card's concierge asked for my card info. Don't know about the Arrival Plus, they won't pick up.


Just email them, once you have them email you information you can email requests. It's easier than calling and you don't have to verify anything. I used to have my Platinum card number memorized because I would call concierge so much but I've forgotten it now.
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onion
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Postby onion » Wed Aug 20, 2014 12:16 am

benhollberg wrote:Just email them, once you have them email you information you can email requests. It's easier than calling and you don't have to verify anything. I used to have my Platinum card number memorized because I would call concierge so much but I've forgotten it now.


I haven't received my card yet, so I can't email them, unfortunately.

I tried the Arrival Plus concierge again today and it was great! The lady answered instantly and was extremely friendly. I asked her to find me the best carrot cake cupcakes. She asked what they were for, I said they were a gift for my fiancee. She offered to find some other gifts, flowers, and a romantic restaurant for us, which was nice. I declined and said I just wanted the cupcakes, a half dozen, with no set date in mind. She said that I would receive an email within 24-48 hours. I'll wait it out and post back with the results.
FICO TU - 728 - 8/14

FICO EX - 716 - 7/14

FICO EQ - 740 - 7/14



Bank of America Cash Rewards - $2,400

Best Buy - $3,000

American Express Blue Cash Everyday - $8,000

American Express Everyday - $10,000

Discover It Chrome - $500 (AU on fiancée's card, helping her build credit)

American Express Platinum - NPSL

Barclaycard Arrival+ - $3,000

Capital One Yamacard - $11,000

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CarefulBuilder14
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Postby CarefulBuilder14 » Wed Aug 20, 2014 12:24 am

onion wrote:I haven't received my card yet, so I can't email them, unfortunately.

I tried the Arrival Plus concierge again today and it was great! The lady answered instantly and was extremely friendly. I asked her to find me the best carrot cake cupcakes. She asked what they were for, I said they were a gift for my fiancee. She offered to find some other gifts, flowers, and a romantic restaurant for us, which was nice. I declined and said I just wanted the cupcakes, a half dozen, with no set date in mind. She said that I would receive an email within 24-48 hours. I'll wait it out and post back with the results.


Are you looking for the best in Jacksonville? Or you'd get them shipped?

About 5 minutes on search engines suggests Edgewood is pretty good in the area. Sivada's has a working website but yelp says they are now closed. I'm curious to see if the concierge has the same suggestions.
Very useful: SchwabPlat, CSP, IHG, Costco (was AA Plat), Freedom, SPG, Prestige (retention)
Somewhat useful: Discover, ED (was EDP), BCE, Hyatt
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benhollberg
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Postby benhollberg » Thu Aug 21, 2014 1:29 pm

Almost right on cue with this thread, I emailed AMEX concierge about a promotion that I heard about recently. Hoping they could find me more information about the restaurant it is for. I still haven't heard back from them and I never received the confirmation email that they received my email, I'll have to call it in I guess. May not be a fail, could just be a one time glitch in the system but kinda frustrating.
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onion
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Postby onion » Thu Aug 21, 2014 2:43 pm

CarefulBuilder14 wrote:Are you looking for the best in Jacksonville? Or you'd get them shipped?

About 5 minutes on search engines suggests Edgewood is pretty good in the area. Sivada's has a working website but yelp says they are now closed. I'm curious to see if the concierge has the same suggestions.


No, I asked about the North Dallas area. I'm able to do a quick Google search and figure it out myself, but I figured it'd be fun to give the concierge a shot. Here's the email reply.

Image
Image
FICO TU - 728 - 8/14

FICO EX - 716 - 7/14

FICO EQ - 740 - 7/14



Bank of America Cash Rewards - $2,400

Best Buy - $3,000

American Express Blue Cash Everyday - $8,000

American Express Everyday - $10,000

Discover It Chrome - $500 (AU on fiancée's card, helping her build credit)

American Express Platinum - NPSL

Barclaycard Arrival+ - $3,000

Capital One Yamacard - $11,000

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onion
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Location: Jacksonville, FL

Postby onion » Thu Aug 21, 2014 2:44 pm

benhollberg wrote:Almost right on cue with this thread, I emailed AMEX concierge about a promotion that I heard about recently. Hoping they could find me more information about the restaurant it is for. I still haven't heard back from them and I never received the confirmation email that they received my email, I'll have to call it in I guess. May not be a fail, could just be a one time glitch in the system but kinda frustrating.


I sent an email and didn't get a confirmation either, I think that's just how their system is.
FICO TU - 728 - 8/14

FICO EX - 716 - 7/14

FICO EQ - 740 - 7/14



Bank of America Cash Rewards - $2,400

Best Buy - $3,000

American Express Blue Cash Everyday - $8,000

American Express Everyday - $10,000

Discover It Chrome - $500 (AU on fiancée's card, helping her build credit)

American Express Platinum - NPSL

Barclaycard Arrival+ - $3,000

Capital One Yamacard - $11,000

dragon452
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Postby dragon452 » Sat Aug 23, 2014 2:02 pm

Judging from reading all the replies to this post, the members have a "realistic" idea of what a concierge servicing a "regular" account (like Visa Signature or World MasterCard) can expect. An Amex Centurion cardholder has a different expectation of concierge service, and it is a well deserved expectation. The average concierge won't jump through hoops finding esoteric items for you, or search every website getting you the highest discount or best deal on an item. If I asked for a flight from Miami to New York City, then get me a cab or limo from the airport into Manhattan, then book me into a "nice" hotel, then get me reservations to a "nice" restaurant...they lookup the schedule for one airline, quote a standard price (not a supersaver fare), get you any taxicab company that services the airport, get you any middle of the road hotel, and name a decent restaurant in your area. They're not going to be your personal travel agent for the entire project. Concierge service is for convenience only.

DoingHomework
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Postby DoingHomework » Sun Aug 24, 2014 2:53 am

djrez4 wrote:There are other issues with that - it's tough to get a merchant account when no bank will give you an account.


There's also that old Drug-free Workplace Act. If your employer gets any kind of federal money - sells to the feds, wants to rent rooms to federal employees on official travel, gets or works on federal grants, cleans the windows on federal buildings, or does minor fixes on most roads, employees can't get high. Or at least they must be promptly fired if you find out they do. So that covers somewhere around 90% of employees in every state.

Marijuana use or possession is still against federal law. The AG has said he will not routinely prosecute people for it in states where it is legal. But that does not mean you will not feel the hammer come down if you commit another crime no matter how minor. Remember, it is still against federal law to possess marijuana and the penalty is potentially measured in years in federal prison.

I think the stuff should be legal everywhere. But in practice, people getting high right now in Colorado or elsewhere are still breaking the law.

MemberSince99
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Postby MemberSince99 » Sun Aug 24, 2014 6:31 am

Maybe this is veering way off topic, but I'd prefer to see the government concentrate on real issues rather than cracking down on weed smokers. I don't smoke it, but I'm caring less and less if others do. I'd rather see them not get us into more stupid wars which is about the last thing we need over in the middle east, I'd like to see them stop sending arms and money to "good terrorists" as opposed to the "evil terrorists" - why are my taxes going to people who are gonna cut all our throats unless we give up all our civil rights? I'd like to see them pay off our debts before we become the property of communist China who are the "good commies", vs the "evil commies" in Cuba for instance. You know things like that, not what our kids have for lunch in school and some more pointless wars and another 10 billion for Pakistan and the terrorists.


The whole system is rotten to the core and corrupt. Only crooked lying weasels run for office it doesn't matter which party they are, communist or fascist, neither one serves or cares about the working people in this country - the fascist party is out for the rich and big business and the communist party is out for those who want to lay around and not work. Both will hike my taxes gladly to help those they favor (and they both HAVE). I don't vote because neither one gives a damn about people like me.



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