Hi everyone, new to the forums, just wondering if anyone has some advice on how to deal with this situation.
I received a call from Citi Cards today advising me that I was delinquent on my account. In an effort to save some money this month I was going to pay just above my minimum payment.
By accident I ended up somehow paying short by about $10.00. The csr who I spoke to was helpful enough, we paid off the missing amount and he was kind enough to waive my late charge (so he says). I do have a high balance that I am trying my best to pay down, and no longer use the card very much.
I logged on to my account online just to double check everything tonight and make sure everything is all set, and to my shock my credit limit was slashed by about $5000.00.
When I called to ask about this they stated it was automatically done by the system because of my late payment. They were not willing to override this. I get that it may have been automatically done, but to not have the courtesy to override this for an honest mistake and for a good customer??
I have been an excellent customer for 5 years with this card, NO late payments until the mixup this month. With the decrease they have put me very close to maxing out this card. I had no intention to run up the balance, but it was good to know I did have some extra room there for emergencies if needed.
So to make a long story short, they cut my limit $5000.00, put me pretty close to my max, and made me quite ticked off - prompt payments, always over the minimum, and they're playing games for a missing $10.00?? Seriously?