US Air card- terrible service

Discuss anything related to interest rates & fees, like balance transfer offers, low rate cards, annual fees, etc.
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Joined: Mon Dec 07, 2009 8:03 pm
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US Air card- terrible service

Postby gwendalee » Mon Dec 07, 2009 8:11 pm

Had a call from an associate with my US Air card that I had a late payment. Checked my records while she was on phone and she was right. Associate told me that if I made the payment on the phone, I would be refunded the late fee and my interest rate would not go up. I have had this card 4 years with no other late payments. I agreed and low and behold 1 week later I got a letter that said my rate was going up to 30%. Even though the notes from the associate that called me were in my file, they refused to recind the higher interest rate. I told them to cancel my card and I would just pay off the balance. So I cut the card in half, sent them a check from my equity line and paid it in full. Miserable customer service. Will never use them again.

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Mogul of Pineapples
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Postby Mogul of Pineapples » Sat Jan 02, 2010 5:34 pm

I think I heard some bad stuff about that card too. But I don't have it myself so I don't have any personal experience with them.
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

Current Cards:
American Express: Blue Cash, Simply Cash Bank of America: WorldPoints Platinum Plus Chase: Amazon, British Airways, Cash Plus Rewards, Freedom, Ink Cash Citi: Thank You Premier, Dividend Platinum Select Discover: More
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