Hope someone can help
This is from beginning of March this year
Dylan1982 wrote:Since I am working night shift right now, I just now got off the phone with GM Cards customer service. Here is how the convo went
I talked to the first customer service rep, I told her nicely that I have been a loyal customer for 10 yrs now, in those 10 yrs I have never been late or missed a single payment, what can you do to help me lower my interest rate? So she said right now unfortuately your 12.49% is the lowest rate that they have to offer. I then nicely asked can I please speak to someone like your Account Manager that has the authority to change my interest rate? She politely obliged with my request and transfered me.
..... 13 mins later I was speaking to the Account Manager, I again stated that I have been a loyal customer for 10 yrs, never made a late payment in those 10 yrs and that I make more than the minium payment. I asked what can you do to help me? The Account Manager saw that I have been a customer for a decade wtih an amazing payment history, but at this time I have a lower rate. She then said that she will flag my name for her manager to reveiw my account and will see if I can qualify for a lower interest rate. She said I should receive a call back later this afternoon.
If they don't lower my interest rate what else can I do? Tell them Chase has an offer for a 0% BT for 18 mos and the APR is 9.9% after that?
In all seriousness, being a customer for 10 yrs with an outstanding payment history, GM Card should have no problems lowering my interest rate....
Dylan1982 wrote:But I talked to an Account Manager last night, told them I was loyal customer been with HSBC for 10 yrs, never have had a late payment and always pay more than the minium payment. The Account Manager said that her manger would give me a call back today to let me know if I can get a lower rate
Fast Forward to 5:45 tonight. I got a call from HSBC, the Account Managers, manager (lol) said that there was no lower rate availabel to me at this time, but will put in a request for their credit department to look at it. Also she informed me that my account was up for a reveiew at the end of April of this year.
So I guess for now I am stuck, which is kinda BS. Been a customer for a decade with NO late payments and they cannot lower my rate at all.. Not too happy at the moment
I guess I will have to wait for now, I will report back later when I hear something
And this is from lastnight.
Dylan1982 wrote:It is now the end of April, I called HSBC The GM card tonight to see if my account was indeed reviewed.
When I called I got the regular representative, explained her the cliffnote version of my story for
March 6th. She herself looked to see if their was a lower interest rate for my card, of course there wasn't. So I again politely asked asked to speak with her account manager, she happy to transfer me.
6 minutes later I was talking an account manager, again explained my phone call from March 6th with great detail basically just repeated my stuff from post #2. The account manager also told me that my 12.49% was the lowest available interest rate on my card. She apologized and we started talking. She gave me a $30 credit just because. I said thank you I will accept but was really hoping to lower my interest rate, I could save more than $30 lol.
So where do I go from here? Should I call back in another month explain my situation again and try to lower my interest rate? I'm sort of at a loss now.
Any help, tips or trick would be greatly appreciated!!