Disgusted with Balance Financial

Discuss anything related to interest rates & fees, like balance transfer offers, low rate cards, annual fees, etc.
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Disgusted with Balance Financial

Postby Rom » Tue Aug 25, 2015 11:07 am

I have a balance financial master card through Walgreens. A couple of weeks ago I approached them to discuss a balance transfer to my card from the UK. They told me it would not be a problem. They gave me the address the routing number the sort code etc etc I supplied this to my Mother in England who was making the transfer to me. days went by with no money coming onto the card. I called and called them all they told me was that they were looking into it and that they were sorry I was having difficulty. Today 10 days later still no money We cancelled the transaction. I called to tell them them it had been cancelled and only now did they reveal to me that they in fact do not allow balance transfers electronically from the UK. But they did make a 25 dollar deduction from the amount to refuse it. I am seething with anger and I'm totally disgusted with the level of sheer incompetence shown by Balance Financial. :rant:

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Re: Disgusted with Balance Financial

Postby Kevin86475391 » Fri Aug 28, 2015 5:39 pm

Eugh, that sounds terrible! Sorry to hear. Perhaps you could get them to reimburse the $25 refusal fee by talking to a supervisor and explaining that you only tried to do it because you were explicitly informed by a representative that it would be fine.

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Re: Disgusted with Balance Financial

Postby CarefulBuilder14 » Fri Aug 28, 2015 9:20 pm

Prepaid cards are not known for having great customer service.

I looked it up, and the fees are so high that there's really no reason to have such a card in the first place.
Very useful: SchwabPlat, CSP, IHG, Costco (was AA Plat), Freedom, SPG
Somewhat useful: Discover, ED (was EDP), BCE, Hyatt, Arrival
May close or PC: Prestige, BrooksBros

Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech

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