Price Protection Benefit

All about Discover & Diners Club - talk about their credit card deals such as the More, Miles, Escape, and others.
14 posts
Huh
Green Member
Green Member
 
Posts: 8
Joined: Tue Jan 21, 2014 5:35 pm
Location: USA

Price Protection Benefit

Postby Huh » Tue Mar 25, 2014 4:26 pm

Has anyone used Discover Card's Price Protection Benefit? Is it a real benefit or is it a glamorous/sham advertisement?

I've been trying to get Discover Card (actually their third party processor) to send me a claim form for the past month. I would request one, wait the necessary 5-8 business days, call again, wait the necessary 5-8 business days, call again, wait the necessary 5-8 business day and still no form. They said there is a claim number tied to my request, but couldn't tell me which request it is tied to. I apparently have 30 days from "claim form request date" to submit my documentation. They don't want to accept my documentation without a claim form. It looks like that is a convenient way to disqualify claims.

If the "claim form request date" is the date of my first request, I'm at day 28 and still no claim form. As they can not figure out what claim date is on the claim form that they are supposed to send me and because I don't want the claim to be disqualified for being "late", I insisted on faxing in my documentation without a claim form attached. The customer support person said that's contrary to normal procedure, and offered to re-send the form again. She acknowledge that they're having issues with sending claim forms since February 1st; but she'll manually send this one out (rrrright). She spoke with her supervisor about this and said it's ok for me to fax it in without the claim form. Now the question becomes: will they actually process this claim or will it go into the round circular file (trash can). Well, at least they can't disqualify the claim for being "late"!


augiedog
Centurion Member
Centurion Member
 
Posts: 252
Joined: Fri Jun 07, 2013 9:46 am
Location: Broward County FL

Postby augiedog » Tue Mar 25, 2014 5:47 pm

I have had great success with their price protection program. Last semester I bought my textbooks at the college campus bookstore, and then filed a claim on the 75th day after purchase for the same books on amazon.com; I ended up saving $170 on two textbooks. I also got $75 when I bought my iPhone 5s on preorder from Apple through shop discover, and then filed a price protection because it was cheaper on Black Friday. I've never been denied, even when the online sale said "out of stock." There are some items they don't allow, but you can really save on electronics which can often go on sale during the 90 day period they give you from the purchase date.

Things can get lost in the mail. Can they email you a PDF of the form?
American Express: Blue Cash Everyday (10k), Everyday, ; Discover It (7.3k) ; Target (2.1k)

Citi: Diamond (2k) ; Bank of America: Cash Rewards (2.6k) ; Capital One: Quicksilver (3k) , Sony ; Chase: Freedom (3.7k), Slate (3k), (Amazon) ; Barclay Ring ; Synchrony: Walmart MC, Amazon, Ebates

User avatar
nismoZtuner
Centurion Member
Centurion Member
 
Posts: 1105
Joined: Thu Jun 27, 2013 12:39 pm
Location: EARTH -CA

Postby nismoZtuner » Tue Mar 25, 2014 7:01 pm

augiedog wrote:I have had great success with their price protection program. Last semester I bought my textbooks at the college campus bookstore, and then filed a claim on the 75th day after purchase for the same books on amazon.com; I ended up saving $170 on two textbooks. I also got $75 when I bought my iPhone 5s on preorder from Apple through shop discover, and then filed a price protection because it was cheaper on Black Friday. I've never been denied, even when the online sale said "out of stock." There are some items they don't allow, but you can really save on electronics which can often go on sale during the 90 day period they give you from the purchase date.

Things can get lost in the mail. Can they email you a PDF of the form?


Let me get this right, so say I buy something at retail price say $100 and then within 90 days the price drops to $75- will the credit card company refund me the $25 back?
TU 752 (+4) - [5/9/2014] CK 726 - [11/24/14] EX 725 - [11/20/14] EQ 710
BankofAmerica Cash Rewards [2k] I American Express Blue Cash Everyday [3K] l Discover IT[2.5]
American Express Premier Rewards Gold [NPSL] I Marriott Rewards Premier [5k]
Chase Sapphire Preferred[7.3]
Inquires: TU(?) EX(?) EQ(?)
TCL-$19,800
Age-22

augiedog
Centurion Member
Centurion Member
 
Posts: 252
Joined: Fri Jun 07, 2013 9:46 am
Location: Broward County FL

Postby augiedog » Tue Mar 25, 2014 8:13 pm

nismoZtuner wrote:Let me get this right, so say I buy something at retail price say $100 and then within 90 days the price drops to $75- will the credit card company refund me the $25 back?


Yes: You need to call Discover, or the direct claims number (1-800-638-8312) during business hours (they usually pick up right away) with an advertised (online, or weekly fliers) lower price. They will send a form to submit (it's very simple: state where you got it, the price you bought it at, the advertised sale and what store). Include with it a copy of your receipt and advertisement, and then they send a check a little bit later! The price difference covers up to $500 per claim... Strangely enough the check they send you is from Bank of America.
American Express: Blue Cash Everyday (10k), Everyday, ; Discover It (7.3k) ; Target (2.1k)

Citi: Diamond (2k) ; Bank of America: Cash Rewards (2.6k) ; Capital One: Quicksilver (3k) , Sony ; Chase: Freedom (3.7k), Slate (3k), (Amazon) ; Barclay Ring ; Synchrony: Walmart MC, Amazon, Ebates

User avatar
nismoZtuner
Centurion Member
Centurion Member
 
Posts: 1105
Joined: Thu Jun 27, 2013 12:39 pm
Location: EARTH -CA

Postby nismoZtuner » Tue Mar 25, 2014 8:37 pm

augiedog wrote:Yes: You need to call Discover, or the direct claims number (1-800-638-8312) during business hours (they usually pick up right away) with an advertised (online, or weekly fliers) lower price. They will send a form to submit (it's very simple: state where you got it, the price you bought it at, the advertised sale and what store). Include with it a copy of your receipt and advertisement, and then they send a check a little bit later! The price difference covers up to $500 per claim... Strangely enough the check they send you is from Bank of America.


nice to know that- I have been curious on that. that sounds like a benefit during holiday time...
TU 752 (+4) - [5/9/2014] CK 726 - [11/24/14] EX 725 - [11/20/14] EQ 710

BankofAmerica Cash Rewards [2k] I American Express Blue Cash Everyday [3K] l Discover IT[2.5]

American Express Premier Rewards Gold [NPSL] I Marriott Rewards Premier [5k]

Chase Sapphire Preferred[7.3]

Inquires: TU(?) EX(?) EQ(?)

TCL-$19,800

Age-22

Huh
Green Member
Green Member
 
Posts: 8
Joined: Tue Jan 21, 2014 5:35 pm
Location: USA

Postby Huh » Wed Mar 26, 2014 2:42 am

augiedog wrote:Things can get lost in the mail. Can they email you a PDF of the form?


I agree that mail do get lost. However, I don't think that is the issue here. They strung me along repeatedly with "sorry, we'll resend the claim form to you". Then, the last two reps finally acknowledged that there was a "glitch in the computer system, which is now resolved". Even though the glitch has been resolved, still no form...

With regards to emailing me a PDF, she said they don't have access to email, only snail mail (allow 5-8 business days) and fax (allow 1 day).

The difficulties in getting a claim form (if and when I receive it, will be more than 30 days from claim request date), along with the 30 day submittal requirement, will disqualify the claim even before I would have had a chance to submit it. This lead me to believe that this was a phantom benefit.

darkguy2
Centurion Member
Centurion Member
 
Posts: 608
Joined: Thu Jan 24, 2013 12:24 am
Location: United States

Postby darkguy2 » Wed Mar 26, 2014 1:52 pm

I have used it for video games. Buy it when it comes out and when it drops $20 I get that back. You have to know that they are not going to make it easier for you to get money back from them. It is actually done through a third company as the check is not directly from Discover. If all you had to do was fill out a form online and upload your proof then everyone would do it. They do not want that. Rather have the benefit to put on their list. They bank on the fact that most people will not use it.
Discover IT - $5,700
Chase Freedom - $5,700
Costco Citi - $13,000
Sallie Mae - $4,000
Chase Sapphire Preferred - $6,000
Chase Sapphire Reserve - $19,500
Citi Double Cash - $6,500
Amex BCE - $13,000

FICOs: Discover (777), SallieMae (764), Amex (767), Citi (772)
FAKOs: CK- TU (760), EQ (760)

Huh
Green Member
Green Member
 
Posts: 8
Joined: Tue Jan 21, 2014 5:35 pm
Location: USA

Postby Huh » Thu Mar 27, 2014 5:39 pm

Follow up:

I called Discover Card and complained to a supervisor about the poor service that their third party provider (Price Protection benefit provider) is providing. She took my complaint and said it will be forwarded to corporate. She thanked me for the feedback and provided me a courtesy adjustment for almost the full amount (whole dollars, less the change) that I was trying to claim.

Don't really care now since I got my money. But, FYI, it's now over a month since the first request and 7 days since the last request and claim form still hasn't arrived yet! So don't believe them if they tell you that claim form is in the mail.

Huh
Green Member
Green Member
 
Posts: 8
Joined: Tue Jan 21, 2014 5:35 pm
Location: USA

Postby Huh » Thu Mar 27, 2014 5:54 pm

augiedog wrote:I have had great success with their price protection program.


darkguy2 wrote:I have used it for video games. ... You have to know that they are not going to make it easier for you to get money back from them. ... if all you had to do was fill out a form online and upload your proof then everyone would do it. They do not want that. Rather have the benefit to put on their list. They bank on the fact that most people will not use it.


Just out of curiosity, how long did it take for you to receive the claim form? Did you have to keep pestering them to mail it out?

augiedog
Centurion Member
Centurion Member
 
Posts: 252
Joined: Fri Jun 07, 2013 9:46 am
Location: Broward County FL

Postby augiedog » Thu Mar 27, 2014 8:32 pm

Huh wrote:Just out of curiosity, how long did it take for you to receive the claim form? Did you have to keep pestering them to mail it out?


It didn't take a whole month but it certainly was more than 14 days. I just called them a few weeks ago and I still haven't received it, and the weekend is coming up too... I feel like calling them knowing they've had issues since February..
American Express: Blue Cash Everyday (10k), Everyday, ; Discover It (7.3k) ; Target (2.1k)

Citi: Diamond (2k) ; Bank of America: Cash Rewards (2.6k) ; Capital One: Quicksilver (3k) , Sony ; Chase: Freedom (3.7k), Slate (3k), (Amazon) ; Barclay Ring ; Synchrony: Walmart MC, Amazon, Ebates



Return to “Discover, Diners Club”

Who is online

Users browsing this forum: No registered users and 0 guests