US based customer service

All about Discover & Diners Club - talk about their credit card deals such as the More, Miles, Escape, and others.
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MB131174
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US based customer service

Postby MB131174 » Sun Feb 23, 2014 1:08 pm

Here is something I was thinking about the other day while I was out shopping and getting ready to pay: There are those of us who either: A) aren't all that impressed with the CSP and/or B) can't justify the CSP $95 annual fee. When I had that card for the free year, I will admit I liked the US call center idea. Which leads me to this question - has anyone started giving Discover (especially those with the it card) more business due to the fact they use American based call centers? The fact that they are keeping jobs here in the United States makes me happy. Working Americans = a better American economy. One would think that the more we used Discover, the more it would ensure those folks are able to keep their jobs. Other than the CSP, I feel Discover is the only issuer who is making an effort to keep jobs here in the US. Yes, I love my Hyatt Visa, but I'm tempted to shift my spending over to Discover for this reason. Oh, in case you were wondering - for that transaction that got me thinking, I did indeed reach into my wallet and paid with my Discover it card. (Then went home and logged onto their account to check out any new designs and ended up ordering the copper colored one.)
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Vattené
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Postby Vattené » Thu Feb 27, 2014 6:01 pm

I recently got a Discover it card and love the fact that they use American-based call centers, though I must admit it didn't really impact my decision at all. If I deemed another card had more favorable terms for my situation, I would have gone with them without hesitation. I just don't anticipate calling enough for it to be much of a factor. However, I did call customer service a few weeks ago just to confirm I would get the introductory bonus I singed up for (I saw nothing about it in my fine print or online). I mainly wanted to see if the customer service was really that great, and I was very pleased with my experience. It really does make a difference when you actually use it.

So, I think it is a great perk and I'm glad they're keeping these jobs in the United States, but it's honestly not enough to change my behavior. Hopefully it matters more to other people, though, because I really do appreciate it.

(Also: I like the copper design, too. I've just used the standard blue they sent me, but I'm seriously eyeing the copper and garnet designs.)
-Vattené
FICO-8:
EX - 809 (11/16) | TU - 803 (11/16)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now

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JMR
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Postby JMR » Thu Feb 27, 2014 7:23 pm

I do like the US based customer service. I just opened my first card (Discover IT for Students) this month and whenever I had to call customer service the people were all very knowledgable and helpful. I really think Discover is going in the right direction. I wish the CL's they put out were a bit more generous though but can't have everything.

JMR
Citi AAdvantage Platinum Select- $5000 (3/15)
American Express Gold- NPSL (3/15)
Chase Freedom- $1200 (3/15)
Nordstrom- $1500 (9/14)
Discover IT- $1000 (2/14)

TCL: $8700

FICO (TU)- 716 (3/15)

takeshi
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Postby takeshi » Fri Feb 28, 2014 7:45 am

MB131174 wrote:Which leads me to this question - has anyone started giving Discover (especially those with the it card) more business due to the fact they use American based call centers?

Not here. Customer service is a plus but not a primary factor in determining spend. Rewards are primary for me.

haikuginger
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Postby haikuginger » Fri Feb 28, 2014 9:52 am

Off topic, but how does the copper card look?

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JMR
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Postby JMR » Fri Feb 28, 2014 10:40 am

haikuginger wrote:Off topic, but how does the copper card look?

I ordered one should be in next week.
Citi AAdvantage Platinum Select- $5000 (3/15)
American Express Gold- NPSL (3/15)
Chase Freedom- $1200 (3/15)
Nordstrom- $1500 (9/14)
Discover IT- $1000 (2/14)

TCL: $8700

FICO (TU)- 716 (3/15)

augiedog
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Postby augiedog » Fri Feb 28, 2014 4:07 pm

I really appreciate the US customer service. There aren't very many cards that can give that promise.
American Express: Blue Cash Everyday (10k), Everyday, ; Discover It (7.3k) ; Target (2.1k)

Citi: Diamond (2k) ; Bank of America: Cash Rewards (2.6k) ; Capital One: Quicksilver (3k) , Sony ; Chase: Freedom (3.7k), Slate (3k), (Amazon) ; Barclay Ring ; Synchrony: Walmart MC, Amazon, Ebates

MemberSince99
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Postby MemberSince99 » Fri Feb 28, 2014 5:49 pm

The more you deal with offshored service, the more you come to appreciate Americans. I can say the foreign experiences were at best ok and more often than not, bad. With Americans the vast majority have been good so it does matter.

MB131174
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Postby MB131174 » Fri Feb 28, 2014 6:07 pm

Got the copper card yesterday. It's actually quite sharp looking.
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otter
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Postby otter » Fri Feb 28, 2014 8:24 pm

In spite of my many insensitive comments about offshore customer service reps, I really have no problem with them. I am insulted that so many companies think so little of their customers that they cut corners by hiring people with little real knowledge of English who are trained to only answer simple questions by reading one of the ten or so index cards in front of them.

Hey Cap One/GE Bank/Bank of America if I had a simple question about your card, I wouldn't bother calling, I'd google to find the answer. If I'm taking the time to call you, I probably have a question too complex to be answered by one of your cookie cutter answers on an index card read by someone who understands less of what I'm saying than my dog (and at least my dog understands when she's starting to piss me off!)
In my Wallet:
  • Amex PRG NPSL[3-14, bd 91]
  • Sallie Mae MC $8000[1-14]
  • Chase Freedom $4700[1-14]
  • Discover It $2750[8-13]
  • BoA UCF Alumni Cash Rewards $5000 [3-15]
Sometimes in my Wallet:
  • GM BuyPower WEMC $5000[9-14]
  • Wells Fargo Propel 365 Amex $7000[4-14]
  • Barclaycard Arrival WEMC $7000[3-14]
  • BoA Better Balance $3000[2-15]
In my sockdrawer: Amex BCE $1000[10-13, bd 91], OCCU Duck $10000 [11-13], The Sportsman's Guide Visa $8000[8-14], Chase Slate $4000 [9-14]Delta Gold Amex $2000 [2-15 bd 91], Diners Club MC $20000 [10-14] Commerce Bank Visa $2000 [3-15] Citi Double Cash $1000 [3-15]
Total CL: $90450



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