- Centurion Member
- Posts: 1141
- Joined: Sun Jan 26, 2014 3:55 am
- Location: US
I recently got a Discover it card and love the fact that they use American-based call centers, though I must admit it didn't really impact my decision at all. If I deemed another card had more favorable terms for my situation, I would have gone with them without hesitation. I just don't anticipate calling enough for it to be much of a factor. However, I did call customer service a few weeks ago just to confirm I would get the introductory bonus I singed up for (I saw nothing about it in my fine print or online). I mainly wanted to see if the customer service was really that great, and I was very pleased with my experience. It really does make a difference when you actually use it.
So, I think it is a great perk and I'm glad they're keeping these jobs in the United States, but it's honestly not enough to change my behavior. Hopefully it matters more to other people, though, because I really do appreciate it.
(Also: I like the copper design, too. I've just used the standard blue they sent me, but I'm seriously eyeing the copper and garnet designs.)
EX - 804 (9/16) | TU - 803 (10/16)
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now