- Posts: 1
- Joined: Wed Jun 10, 2015 2:01 pm
Fool me once, shame on you, fool me twice . . .
Both of my claims to Discover Card's Extended Warranty provider Sedgwick Claims Management Services, Inc. are now two-for-two on rejection. The first was rejected because I did not get the device for which I was filing the claim repaired at their approved facility (which they failed to mention at the time I filed the claim before I got the device repaired at their instruction). The latest rejection was legitimate because the of the warranty's exclusion on Refurbished items. Still frustrating know had I chosen a different card for my purchases, my claims would have been covered. I would say Discover's Extended Warranty isn't worth the paper it's printed on.
The process to file an Extended Warranty claim is arduous also since it's a third-party, not Discover providing the coverage. They want not only the receipt for the purchase, but the credit card statement on which the purchase was made, a letter indicating it can't be repaired (from the manufacturer) and evidence you've replaced the device if it can't be repaired. Caveat emptor . . . I know I'll be taking most of my purchases to my other cards with better coverage and similar rewards. Discover seems to be unconcerned about our 21 year business relationship.