Discover Warranty/Purchase Protection Stories

All about Discover & Diners Club - talk about their credit card deals such as the More, Miles, Escape, and others.
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Re: Discover Warranty/Purchase Protection Stories

Postby davidinclt » Wed Jun 10, 2015 2:25 pm

Fool me once, shame on you, fool me twice . . .

Both of my claims to Discover Card's Extended Warranty provider Sedgwick Claims Management Services, Inc. are now two-for-two on rejection. The first was rejected because I did not get the device for which I was filing the claim repaired at their approved facility (which they failed to mention at the time I filed the claim before I got the device repaired at their instruction). The latest rejection was legitimate because the of the warranty's exclusion on Refurbished items. Still frustrating know had I chosen a different card for my purchases, my claims would have been covered. I would say Discover's Extended Warranty isn't worth the paper it's printed on.

The process to file an Extended Warranty claim is arduous also since it's a third-party, not Discover providing the coverage. They want not only the receipt for the purchase, but the credit card statement on which the purchase was made, a letter indicating it can't be repaired (from the manufacturer) and evidence you've replaced the device if it can't be repaired. Caveat emptor . . . I know I'll be taking most of my purchases to my other cards with better coverage and similar rewards. Discover seems to be unconcerned about our 21 year business relationship.

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Re: Discover Warranty/Purchase Protection Stories

Postby cliffs » Sat Aug 06, 2016 12:03 pm

It seems I got lucky with my Extended Warranty claim. I filed a claim for a small Kenmore fan that failed to work. At one point, the process got very redundant. You have to call first and explain your issue, fill up a form they send you with the same info you told them in the call. After some weeks, another agent calls you to verify the info again.

I did successfully navigate all this not so straightforward process. At the end, they sent me my check.

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