- Gold Member
- Posts: 30
- Joined: Tue Apr 16, 2013 1:59 pm
- Location: USA
The poor customer service "Hall of Shame" included American Express, Discover, Wells Fargo, Citi and Bank of America. I suspect many smaller banks/credit card issuers would wind up here as well. Its possible Chase, CapOne and B of A barely avoided making the list! Note too that cable companies seemed prominent on the list.
So perhaps the list is helpful in telling us that certain industries have a lot of upset customers (for whatever reason), but I don't think the survey is terribly useful for a consumer deciding between, say "comcast or time warner verizon" or "AMEX, Discover or Citi." Apparently all these companies have many customers upset with service.
Of course, if Discover (and AMEX?) advertises itself as having great customer service but then fails to live up to that claim, it may be shooting itself in the foot!
Interestingly, CapOne is slammed on credit card boards all the time for bad customer service reps. Yet it didn't make the "Shame" list.