- Posts: 1
- Joined: Sat Aug 29, 2009 9:00 am
- Location: Home
We just recently requested our son's Current Discover account be closed.
I will try to make this brief, though it's all been one long nightmare.
His card was stolen. We suspended the account.
Almost two weeks after requesting a replacement card, it never arrived.
Called again. There was some unexplained glitch, it would be sent again.
We finally received it. All is well, right?
He could not use it. Money was there, we just had no access to it.
How it works is this:
'Account Holder' has the means to transfer the money to the teen's account. The parent (or adult in charge of the account) is the 'Account Holder'.
We (as the account Holder) were unable to do anything to the account. At the time, there was $678 in the account but my son could not use his money.
We repeatedly called the Customer Service Center, to no avail. We were first told it was a security issue, then a glitch of some sort.
All the while, noone was able to figure out how to rectify the situation.
We finally gave up and requested the account be cancelled and the money be returned. You'd think that would be the end of it. Nope.
We are now in the process of fighting to get our money back. They don't seem to have figured out how to return our money!
This has now turned into a five week battle. We are so done with this.
The money is now in limbo. They wanted us to fax proof that the account holder was our funding card source, despite the fact that the money deposited in the account was funded through Direct Deposit, which is money made through my son's employment. So basically, he has been working, yet is unable to utilize his money.
The idea is great; parents can monitor and help guide your child toward making correct spending decisions. However, how it is is handled on the part of Discover has been disappointing and frustrating. Perhaps the program is too new and needs time to work out kinks. In the meantime, we just want a return of our money and to be done with this program, once and for all.