Discover Price Protection fine print

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Huh
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Discover Price Protection fine print

Postby Huh » Tue Jan 26, 2016 3:42 pm

One thing to note on Discover's Price Protection program...

This is based upon my first Price Protection denial...

If you have any intention of submitting a Price Protection claim, make sure that the receipt does not have any indication that you got a promotional gift card or any other promotional item on it (even if the gift card/item is associated with another item on the receipt).

For example, Fry's and Target stores provide gift cards if you buy certain advertised items. Let's say item A comes with a gift card. You also buy item B (no promotion/giftcard/freebie for item B). If you submit a Price Protection claim for item B, your claim will be denied because of exclusion #14:
    "Items that are advertised as buy one, get one free or where the advertised price includes free offers or includes a bonus offer"
That is because the "gift card" for item A is on the receipt also.

The Price Protection people will claim that since they can't tell whether the "gift card" is for the product that you are claiming, or the other item(s) on your receipt, they will automatically assume that it is associated with the item you are claiming, hence a denial of your claim.

Lesson: If you have any intention of submitting a Price Protection claim, make sure you purchase that item by itself. Do NOT have anything else on that receipt!


Tubpbs
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Re: Discover Price Protection fine print

Postby Tubpbs » Tue Jan 26, 2016 5:13 pm

1. I think ultimately that is a reasonable exclusion. I agree that it would be frustrating if I were the one not getting the perk because of that exclusion. However, when all is said and done, the reason it's excluded is good. They don't know where the coupon or rebate came from. They don't know if the clerk gave it to you or how that store rings up items. It's unfortunate, but I think it's reasonable.

2. I think, in theory, if you were purchasing something you want to use price protection for, you would just buy the cheaper item, no? I understand that you're probably meaning more like buying a big ticket item and keeping an eye out, but with price information so readily available now, the price protection probably doesn't get much activity.
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takeshi
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Re: Discover Price Protection fine print

Postby takeshi » Wed Jan 27, 2016 9:02 am

Tubpbs wrote:I think, in theory, if you were purchasing something you want to use price protection for, you would just buy the cheaper item, no?

Would depend on the vendors involved for me. I don't go by just price alone.

Huh
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Re: Discover Price Protection fine print

Postby Huh » Wed Jan 27, 2016 5:58 pm

Tubpbs wrote:They don't know where the coupon or rebate came from. They don't know if the clerk gave it to you or how that store rings up items. It's unfortunate, but I think it's reasonable.

Yeah, it never occurred to me that they will automatically associate a "freebie/giftcard/promotion" of another item on the receipt with the item I am claiming... but lesson learned, so this was a "heads up" for you guys in the forum.

Tubpbs wrote:if you were purchasing something you want to use price protection for, you would just buy the cheaper item, no? I understand that you're probably meaning more like buying a big ticket item and keeping an eye out, but with price information so readily available now, the price protection probably doesn't get much activity.

yeah, I would buy from the cheaper source if I had a choice...
- But if you need something immediately - like a textbook for tonight's homework; you buy it full price at the school's bookstore and apply for price protection (against amazon.com prices).
- And sometimes prices fluctuates wildly (e.g. at amazon.com). So you might buy something at a good price, then the price drops a few days/weeks later.

yfan
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Re: Discover Price Protection fine print

Postby yfan » Wed Jan 27, 2016 6:48 pm

Huh wrote:yeah, I would buy from the cheaper source if I had a choice...
- But if you need something immediately - like a textbook for tonight's homework; you buy it full price at the school's bookstore and apply for price protection (against amazon.com prices).
- And sometimes prices fluctuates wildly (e.g. at amazon.com). So you might buy something at a good price, then the price drops a few days/weeks later.

I don't think many school bookstores give you free gift cards with the purchase of an item or run "buy one, get one free" promotions though.

I have actually used Price Protection successfully on several occasions. Those were true price drops, not items available for the cheaper price elsewhere at the time I purchased them.



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