- Centurion Member
- Posts: 1141
- Joined: Sun Jan 26, 2014 3:55 am
- Location: US
I must say I agree, albeit based on very limited experience. Every time I have interacted with a Discover CSR they have been extremely professional, friendly, and knowledgeable. They go to great lengths to make me feel like a valued customer. All companies say you're a valued customer, but I did not feel that from American Express. The CSR was nice, but it definitely felt like she was confined to a script. I don't think you should have to pay $450 a year to be treated like a valued customer and speak to someone with the leniency and expertise to handle your requests.
I'm still very happy with Amex so far, and I will give them my business. I just noticed a stark difference based on that.
EX - 804 (9/16) | TU - 803 (10/16)
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now