- Centurion Member
- Posts: 410
- Joined: Wed Jun 04, 2014 1:06 pm
- Location: Chicago
Amex uses overseas call centers, while Discover provides 100% USA customer services. I once talked with an Amex CSR and immediately recognized she came from India or somewhere around. Fortunately the voice was clear and there was little problem for me to understand. The fact they kind of like outsource customer service department may be why sometimes they can be less knowledgeable than expected.
What I am happy about Amex right now is that they give more generous limits than Discover. As my second card, they can give a college student 8k; Discover, coming third, 2k. Also they can UPS cards for free so when I requested a chip version for my BCE I could receive it next day. Can't say about reading script, as there has never been any "complex" issues coming to me that need to be serviced.
Citi Forward Visa $5000 10/2012 | American Express Blue Cash Everyday $8000 2/2014 | Discover it $7000 5/2014
Chase Freedom Visa Signature $7000 6/2014 | Citi ThankYou Premier Visa Signature $5000 1/2015