Return Guarantee

All about Discover & Diners Club - talk about their credit card deals such as the More, Miles, Escape, and others.
3 posts
MB131174
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Return Guarantee

Postby MB131174 » Thu Sep 18, 2014 5:57 pm

So on 8/10/14 I bought something on Amazon. I've had SARS, Ebola and Swine flu in the past week and missed the deadline to return it by TWO DAYS. The freaking Amazon Nazis wouldn't let me return it. So I called Discover since that's who I used to pay for the item. Seriously, the return guarantee couldn't be easier. Just a little bit of paper work, send the item to them (I'm responsible for the shipping, which will only be a few bucks), and within 15 days they will mail a refund check for the purchase amount. Considering it was $70, I'll happily pay a few bucks to get back the $70 vs being out the entire amount. Kudos to Discover for making it simple.
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darkguy2
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Postby darkguy2 » Thu Sep 18, 2014 7:38 pm

I am assuming that you were using hyperbole? I highly doubt you had all three of those in the last week. But kudos to Discover. I have never had any problems with Amazon. They will usually make me happy even if it is after the 30 days.
Discover IT - $5,700
Chase Freedom - $5,700
Costco Citi - $13,000
Sallie Mae - $4,000
Chase Sapphire Preferred - $6,000
Chase Sapphire Reserve - $19,500
Citi Double Cash - $6,500
Amex BCE - $13,000

FICOs: Discover (777), SallieMae (764), Amex (767), Citi (772)
FAKOs: CK- TU (760), EQ (760)

Heisenberg118
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Postby Heisenberg118 » Mon Sep 22, 2014 1:11 pm

darkguy2 wrote:I am assuming that you were using hyperbole? I highly doubt you had all three of those in the last week. But kudos to Discover. I have never had any problems with Amazon. They will usually make me happy even if it is after the 30 days.


I had one issue with Amazon, and in the end it worked out ok. I had ordered some decorations for my daughter's room. I can't remember what it was. Well, the package arrived, but we weren't ready to decorate so I just set it aside without opening. Fast forward like a month or two and we go to open the box. It was a hardback copy of the U.S. Constitution...no lie. Someone at Amazon either had a really bad day, or wanted to play a really bad practical joke.

Long story short, I called Amazon and explained the situation. They told me that even though it was past the return period, they'd honor it and exchange the incorrect item for what I had ordered. I suppose given how ridiculous the discrepancy was, they probably felt they had no choice. I could've easily pulled up my ordered and had my CC company address it, which probably could've turned out worse for them.



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