I received a fraudulent charge on my credit card recently and the charge read:
"PRIVPRO 18005114336, PASADENA, CA,"
At first I thought that someone had used my credit card to buy something from this PRIVPRO company, but now I'm convinced that the company itself might be the one creating the charges on peoples credit card.
When I googled the 1-800-511-4336 number I get only links to a furniture store that no longer exist, with a business location formerly in Pasadena, California. When I actually call the 1-800-511-4336 number I get an automated system that starts with "Thank you for calling the identity protection billing department. If you are a paid member or calling about a CHARGE, please enter the last 4 DIGITS of the debit or credit card billed so that we may better service your call. If you paid using PAYPAL, or do not have this information, please press the # sign, or remain on the line. Please stay on the line while we connect you to the next available agent, your call may be monitored for quality assurance purposes”
I remained on the line until a person answered, and I was somewhat shocked when a plain, English-speaking person with an American accent answered the phone. I told them that I had received a charge on my card and I questioned who this company really was.
His first response was to say, “I can help you sir, can you give me the last 4 digits of the credit card used?” I told them I did not want to give any information to them, and that I only wanted to know their website name.
They identified themselves as IdentityForce.Com, and I then immediately thanked them for the information and hung up. I went to the website that they identified themselves as, and the website did not have any information related to the 800 number or the PRIVPRO charge that was put on my card.
At this point I realized that this company should be investigated. If anyone calls 1-800-511-4336, they will probably take the charge off of your account to keep out of trouble. My guess is they are interested in charging people who never contest the charge, and they stay “LEGIT” by having a support number to call for those few people who do contest….
I truly wish there was a way to report this company and have them stopped, but I see no easy method. Instead, I will post this WARNING on as many credit card fraud forums as possible in hopes that people will do google searches and find this warning.