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  1. #1
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    Default Charge from PRIVPRO 18005114336, PASADENA, CA

    I received a fraudulent charge on my credit card recently and the charge read:

    "PRIVPRO 18005114336, PASADENA, CA,"

    At first I thought that someone had used my credit card to buy something from this PRIVPRO company, but now I'm convinced that the company itself might be the one creating the charges on peoples credit card.

    When I googled the 1-800-511-4336 number I get only links to a furniture store that no longer exist, with a business location formerly in Pasadena, California. When I actually call the 1-800-511-4336 number I get an automated system that starts with "Thank you for calling the identity protection billing department. If you are a paid member or calling about a CHARGE, please enter the last 4 DIGITS of the debit or credit card billed so that we may better service your call. If you paid using PAYPAL, or do not have this information, please press the # sign, or remain on the line. Please stay on the line while we connect you to the next available agent, your call may be monitored for quality assurance purposes

    I remained on the line until a person answered, and I was somewhat shocked when a plain, English-speaking person with an American accent answered the phone. I told them that I had received a charge on my card and I questioned who this company really was.

    His first response was to say, “I can help you sir, can you give me the last 4 digits of the credit card used?” I told them I did not want to give any information to them, and that I only wanted to know their website name.

    They identified themselves as IdentityForce.Com, and I then immediately thanked them for the information and hung up. I went to the website that they identified themselves as, and the website did not have any information related to the 800 number or the PRIVPRO charge that was put on my card.

    At this point I realized that this company should be investigated. If anyone calls 1-800-511-4336, they will probably take the charge off of your account to keep out of trouble. My guess is they are interested in charging people who never contest the charge, and they stay “LEGIT” by having a support number to call for those few people who do contest….

    I truly wish there was a way to report this company and have them stopped, but I see no easy method. Instead, I will post this WARNING on as many credit card fraud forums as possible in hopes that people will do google searches and find this warning.

    Card Victim
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  2. #2
    Centurion Member
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    Default

    Disclosure: I utilize a similar service personally.

    IdentityForce is a reputable identity fraud protection company. Many colleagues in the bar association use them, and receive it for free courtesy of the federal government.

    If you received a charge on your bill from them, that you did not authorize then by all means contact them and file a local police report. I think you will find that they are more than willing to assist you with any fraud in any way they can.

    IMHO they have too much to lose in the form of government contracts for government employees and contractors to risk that by billing fraud.

    Good luck, and please feel free to post for assistance if you are a victim of fraud.
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  3. #3
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    Default

    I also received a fraudulent charge from this exact same name and phone number within the last week. Shortly after this charge occurred my card also started receiving charges a state away. The number had begun being used in hotels, pharmacies, and gas stations out of state.

    The account is flagged and marked stolen as of now but I think you should review all the charges on your account daily. I thought it was interesting that you also received a charge this month as we did. May be something more going on......
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  4. Centurion Member
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    Virginia
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    Default

    You may want to file a police report, and contact your state attorney general for assistance in obtaining an "identity theft passport".
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  5. #5
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    Aurora/Ohio
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    Default

    Hey guys, I figured this one out. If you have used Spokeo or signed up for some other account that identifies people's phone number, then this identity theft company (identityforce.com) has is fine print a free trial that if you did not unclick the box, which its impossible to see, then you inadvertently signed up for a free trial.

    Then when the free trial is up, like 90 days or something, then you get charged the 14.95 or whatever it is. It is a legit company, but shady the way they sneak in your free trial. They had no problem refunding me the money.

    I don't know, but I'm guessing the other charges that started occurring in the account of "ccreeve" was a coincidence and maybe some other person stole your identity at the time you used your card online. I had no issues, other than I signed up for a free trial without knowing it, which is unfair by the way, but my money was refunded no questions asked.
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  6. #6
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    I discovered that Privpro had also taken advantage of my foolish 3-month subscription to Spokeo, not knowing that TPTB would bilk me for a service I did not want. I contacted the toll-free number a few days later (weekend - no answers), and was told that they would "immediately reverse the charge and immediately send me an email, confirming that action". Needless to say, nothing ever happened. I had to contact my banking company, which set up a dispute with the company. So far, nothing from Privpro, and it's nearly two months since the Privpro "rep" lied to me. Had to cancel my card and get a new one so that they could not again take money from me.

    WARNING: Stay away from Spokeo (one gets almost no more information for-pay than one gets for free)!
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  7. #7
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    I had the same issue with PRIVPRO and Spokeo. I called and they canceled my subscription then said they needed to transfer me to claim to get a refund on what they charged, $14.95. Then they disconnected the call. I put in a fraud claim with my bank but have not heard back from them.
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  8. Green Member
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    ALE (LANGUEDOC-ROUSSILLON) FRANCE
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    Default

    I just realized that PRIVPRO has been charging me for several months now (started in March 2012). I live in FRANCE and am usually very cautious about the sites I visit. Thanks to CreditCardForum I was able to explain and justify to my bank and to the Police (usually very sceptical and asking for evidence) that the money fraudulently taken out of my credit card originates from crooks. US free toll numbers are not reachable from France. The amounts are minor (approx. USD 15.00 plus commission plus exchange rate Dollar/Euro, but it is done on a ongoing basis.

    Thank you for existing!
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  9. #9
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    Aug 2012
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    Lockhart TX
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    Default

    Hi,
    Do you by any chance have an orchard bank card or another low limit card where they are ALWAYS pushind id protection and other serv they nickle and dime you do death with? I have been billed $14.95 for the past 3 months I just noticed and, I KNOW I did not opt in for this service. For the low limit card that I have had fora couple og years good payment history and no credit increase, I actually called about a week ago requesting to cancel the card because I stated on other low limit cards like credit one bank that I've had slightly longer has more than doubled my limit. I told them that I felt like the only reason they gave me the card due to my/other in my position iffy credit score is to make the real money off the services they push, opportunities to ding you for over the limit/late fees. The guy refunded me half the annual fee and said there was another auto increase yadayada so I didn't cancel, but have been paying closer attention to my balance because I am going to pay down to zero and then not use it, that's when I found the PRIVPRO 18005114336, PASADENA, CA , I bet you a miillion bucks it's the card issuer who is in bed with the id folks. Like they got us cardholders to agree not knowing or using some other deceptive small print ect
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  10. #10
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    Sep 2012
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    san francisco,ca
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    Default i also got charged by privpro

    once I noticed they charged me 30 dollars over two months I had enough. I gave them the third degree until a spokesperson told me they are actually linked with SPOKEO. they said that "sometimes people make a mistake when signing up to spokeo and buy their ****. I wasn't buyin his **** because it wasn't for months after my spokeo cancellation this occured. And at the end of our chat, after said funds were refunded, he says "Thank you for choosing Spokeo, goodbye'. Long story short, don't use Spokeo because they're thieves! Trust me.
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