- Platinum Member
- Posts: 77
- Joined: Fri Apr 18, 2014 10:30 pm
- Location: South Florida
I HAD (not have) a Mobil, then Exxon/Mobil Speedpass device since its inception years ago. I almost never used it, and a couple of the devices (they are serial numbered and registered with the company) expired on their own and became unusable. I recently checked on my last speedpass in my possession, and found that it too had been voided (for whatever reason, they didn't say). I ordered a new one, it arrived 10 days later in the mail. I activated it the same day (by telephone), and the next day, tried to buy gas using the new transponder: it didn't work. I called Speedpass, and a manager told me to wait for a couple more days for the activation to take effect. Three days later, I called Mobil/Exxon Speedpass to inquire if the device was activated, and the agent told me that a gas purchase was made ($53.00+) the day before, IN NEW JERSEY (I live in S. Fla. 1,100 miles away! The gas was charged to my credit card acct. I told them the serial # on my new device, and they told me that device is not active. The device used to buy gas on my account was a newly issued Speedpass I never possessed! Of course, a fraud complaint was filed by me to Citibank (the credit card bank), my Speedpass acct. was closed completely, and the charge taken off my account. My point is that the Speedpass device is a loaded gun: somebody fraudulently got a speedpass connected it to my credit card account AND got the thing activated without my knowledge, while the Speedpass I received was NEVER activated. Beware of the Speedpass, Exxon/Mobil credit customers. Thank you.