AMEX dispute settled in my favor, yet merchant continues to bill me, Options?

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acer2000
 
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Location: Michigan, United States

AMEX dispute settled in my favor, yet merchant continues to bill me, Options?

Postby acer2000 » Fri Apr 18, 2014 12:36 am

I chose to fill two prescriptions using a mail order pharmacy in January. They overcharged me for both prescriptions. They also sent me a prescription that I didn't even authorize and billed me for it. I have spoken to them more than 20 times, spoke to supervisors, and was assured they will fix the issues, but they haven't. I filed a grievance with my insurance plan and they said they'd fix it within 30 days (according to their contract), but they haven't. I then disputed the charge with AMEX, providing documentation of the original price quote and then the invoice showing where I was both overcharged for the goods I ordered and also sent (and billed for) unsolicited goods. AMEX quickly decided in my favor, adjusting my bill accordingly. AMEX tells me that the merchant agreed to the chargeback. However, despite AMEX finding in my favor, the merchant is now trying to bill me outside of the credit card for the disputed amount. Is this even legal for the merchant to do? What are my options at this point to get this issue resolved? Thanks for any help.


haikuginger
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Postby haikuginger » Fri Apr 18, 2014 11:39 am

acer2000 wrote:However, despite AMEX finding in my favor, the merchant is now trying to bill me outside of the credit card for the disputed amount. Is this even legal for the merchant to do? What are my options at this point to get this issue resolved? Thanks for any help.


It's legal, but it may breach their agreement with Amex. Contact Amex again to let them know this is happening.

acer2000
 
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Joined: Fri Apr 18, 2014 12:15 am
Location: Michigan, United States

Postby acer2000 » Fri Apr 18, 2014 1:17 pm

I spoke with AMEX and their comments were to the effect that basically merchants seldom try this route. However, they consider themselves (AMEX) to have fulfilled their duties according to their contract with me by refunding the charges to my account. They offered no useful suggestions as to what to do beyond that if the merchant continued to pursue me. They certainly didn't offer to pursue it further with the merchant. Suggestions as to what to do at this point?

linuxmachine
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Postby linuxmachine » Fri Apr 18, 2014 4:29 pm

If you have sufficient documentation to prove that you are right, let them know you do not intent to pay, and you will see them in court if they wish to pursue

MemberSince99
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Postby MemberSince99 » Fri Apr 18, 2014 5:43 pm

Yep. All you have to tell them is if you think I owe you money, let's take it before a judge. In the meantime, I have an ass that you can kiss.


That should do it. Let them sue if they feel they have a case. Otherwise they can go pound sand.

lynnemariestudios
 
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Location: Albuquerque

Postby lynnemariestudios » Wed Jul 02, 2014 2:10 pm

I always get a quick resolution by sending a complaint online to the FTC and I write an email to the Attorney General in their state.

DLW
 
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Location: Texas

Postby DLW » Thu Jul 03, 2014 5:54 am

Contact the Attorney General in the state they're located. Each state has an online complaint form. The Attorney General's office will reply usually in a week and also send you links to other consumer sites to file the same complaint. Go to each site link they give and follow up right away with the same complaint. I've done this numerous times and when the pharmacy starts getting the official letters in the mail from the Atty. Gen. it usually scares them enough to stop charging you. File a complaint at the FTC website also. If you're over 50, these agencies give your case a higher priority - according to them, if we're over 50 we're considered "seniors" lol.

Also file a complaint online with the BBB in their state. They will send them a letter also.
All of these sites I've mentioned require the pharmacy to have a physical address - otherwise they won't help you.



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