- Posts: 2
- Joined: Fri Apr 18, 2014 12:15 am
- Location: Michigan, United States
I chose to fill two prescriptions using a mail order pharmacy in January. They overcharged me for both prescriptions. They also sent me a prescription that I didn't even authorize and billed me for it. I have spoken to them more than 20 times, spoke to supervisors, and was assured they will fix the issues, but they haven't. I filed a grievance with my insurance plan and they said they'd fix it within 30 days (according to their contract), but they haven't. I then disputed the charge with AMEX, providing documentation of the original price quote and then the invoice showing where I was both overcharged for the goods I ordered and also sent (and billed for) unsolicited goods. AMEX quickly decided in my favor, adjusting my bill accordingly. AMEX tells me that the merchant agreed to the chargeback. However, despite AMEX finding in my favor, the merchant is now trying to bill me outside of the credit card for the disputed amount. Is this even legal for the merchant to do? What are my options at this point to get this issue resolved? Thanks for any help.