- Centurion Member
- Posts: 167
- Joined: Sat Aug 17, 2013 1:01 pm
- Location: Fort Lauderdale, FL
Unless I'm missing something, it seems that Wells Fargo acted prematurely. They would've had to have contacted you and been told that it was actually confirmed fraud. I'm further unsure as to who you have attempted to contact - from what I gather, it sounds like you are attempting to call American Express. Since the fraud case was initiated on Wells Fargo's side, you should be contacting their fraud department and telling them you need the case reversed since it was actually a legitimate debit. If your American Express Prepaid is currently showing a negative balance, it should be as easy as loading the funds with that amount, since American Express's only concern at this time is being reimbursed for what I'm assuming is now a negative balance. Please keep us updated on the situation.
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