Someone fraudulently used checks from our credit card

Get credit card fraud help: For victims of credit card fraud and identity theft, and those that can help.
5 posts
palomar
 
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Joined: Mon Dec 30, 2013 3:40 pm
Location: Victorville CA

Someone fraudulently used checks from our credit card

Postby palomar » Mon Dec 30, 2013 4:11 pm

We check all of our accounts daily. On 12/21/13 we noted 2 balance transfer checks had been cashed on the 17th, both in the same amount. We immediately notified the issuer that we did make nor authorize those charges and the associate closed our account "due to fraud" and issued new cards.

Our problem is that we can get no information regarding the "investigation" they claim to be conducting. There is no reference or incident number, no contact person, we have not received notification in writing that they are aware we are contesting these charges, or that they are addressing the issue.

On the phone, they claim there is no time limit in which to complete the investigation, nor will they provide us with copies of the checks, or divulge the name of the payee. We don't even know what we are being charged for, there's no merchant name, just check numbers. We have never used a cash advance check, and we always shred the ones that arrive in the mail immediately. They have either made a mistake or someone helped themselves to our mail box.

We simply don't know what their responsibilities are when it comes to their handling of reported fraud. How can we assist in the process?

After contesting these charges, and their fees, what should we do? Thank you so much for any help you can provide.

Thank you, as well, for this forum and your time. Both are greatly appreciated.


PhoenixDown
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Postby PhoenixDown » Mon Dec 30, 2013 11:52 pm

I'm sure others will post with better information but generally speaking, when the credit card company is advised that certain transactions are potentially fraudulent they will flag those transactions for further review by their fraud teams.

1) The bank will never share details about the investigation or how the fraud may have occurred. Its incredibly frustrating as I know a few people who had one credit card # stolen multiple times over the course of several months and they just wanted to know if was a particular establishment that had a card skimmer or something to that effect so they could avoid going there again. The banks don't want to divulge the details because their customer (i.e. you) may be working with a person at the establishment doing the skimming and might use this info to lay low or throw attention the wrong way. Obviously that's not the case here but its probably the main reason behind the not sharing rule.

2) I believe when the bank marks the transaction as fraudulent it disappears from your view and is reviewed in further detail by the fraud team. I am not 100% certain if its treated like a "pending transaction" where the amount is deducted from your overall credit limit but if it is, its not a posted transaction where you would be liable for the interest charges or payments on that amount.

I guess the real question here is a) did the bank send you a new card(s) with new numbers and (b) are they saying you owe anything on these checks?

MemberSince99
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Postby MemberSince99 » Tue Dec 31, 2013 7:52 am

That's kind of a ridiculous argument, that you may be helping someone steal your own money. In the US there is kind of this mentality that criminals have more rights than victims - so while you are compromised, they will protect the perps. And their lackadaisical attitude towards charging people with fraud kind of tells the criminal element in society that hey it's ok to steal if you do it right. Don't go into a liquor store with a gun and rob them of 50 bucks, we'll throw you in prison for 5 to 10 for that, but if you skim people's credit cards and are dumb or unlucky enough to get caught, you probably won't be charged or do time and in fact we may just go after the victim instead. (This has happened).


This is one of two areas I really question - the first is how anyone can put anything they like on your credit at will (the law says it must be accurate but we all know how that works in reality) and how easy it is to commit fraud and how we are pretty much at the whim of the financial institution and there is really very little protection in place for we the victim other than that, and the government seems reluctant to do anything about this kind of crime. If you doubt that call the cops and see if they do anything about it - I can pretty much guarantee that while you need to report it, you won't see them busting the perp for it even if you can establish reasonable proof of who did it.

PhoenixDown
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Postby PhoenixDown » Tue Dec 31, 2013 3:15 pm

You don't have to like it, you just need to understand that a lot of fraud happens on the inside -- i.e. a waiter who copies down the credit card number. Out of the 500 the proverbial waiter may have lifted, why not one from an accomplice in the crime to act as a warning signal that the cops are getting close. Even better if police and banks SHARE info with the accomplice. It has happened.

Second, while I agree with your points about how its far to easy for inaccurate items to be placed onto your credit report, that has no bearing with the fraudulent use of the checks pointed out by the original poster. As I said, these are not POSTED transactions so they don't show up as an amount to pay -- which means they don't hit your credit report as an amount owed unless they find it wasn't fraud.

I never had a fraud alert on my credit cards thankfully but I have had one of my debit card and the bank was excellent in how they handled it. I never found out the how or why but it was cleared off within a few days.

palomar
 
Posts: 2
Joined: Mon Dec 30, 2013 3:40 pm
Location: Victorville CA

Thank you

Postby palomar » Thu Jan 02, 2014 11:18 am

Thank you all for the information you've offered. The issuer did send new cards with new acct numbers, however, the contested charges and associated fees remain with no notation. I will be taking the advice given, and again, thank you so much for your insight and assistance. I wasn't aware that a police report was required, so thanks so much for that.
This is so frustrating...how can they conduct a complete investigation without taking our statement, or sending an affidavit to complete? They are dealing with documents that require signatures. They have ours on file, how tough can this be? Have they never heard of a notary? Arrggg! Again, many thanks..



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