- Posts: 2
- Joined: Mon Dec 30, 2013 3:40 pm
- Location: Victorville CA
We check all of our accounts daily. On 12/21/13 we noted 2 balance transfer checks had been cashed on the 17th, both in the same amount. We immediately notified the issuer that we did make nor authorize those charges and the associate closed our account "due to fraud" and issued new cards.
Our problem is that we can get no information regarding the "investigation" they claim to be conducting. There is no reference or incident number, no contact person, we have not received notification in writing that they are aware we are contesting these charges, or that they are addressing the issue.
On the phone, they claim there is no time limit in which to complete the investigation, nor will they provide us with copies of the checks, or divulge the name of the payee. We don't even know what we are being charged for, there's no merchant name, just check numbers. We have never used a cash advance check, and we always shred the ones that arrive in the mail immediately. They have either made a mistake or someone helped themselves to our mail box.
We simply don't know what their responsibilities are when it comes to their handling of reported fraud. How can we assist in the process?
After contesting these charges, and their fees, what should we do? Thank you so much for any help you can provide.
Thank you, as well, for this forum and your time. Both are greatly appreciated.