Help Me! I Was Charged For Furniture I Don't Have

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texas86
 
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Joined: Sun Nov 24, 2013 11:59 pm
Location: Houston Texas

Help Me! I Was Charged For Furniture I Don't Have

Postby texas86 » Mon Nov 25, 2013 12:11 am

Long story short...well as short as I can get it... In july I purchased furniture from a store here in Houston ($4,200 worth). They came to deliver it that night. While bringing it in my house they damage my walls and my furniture. I tell them that I cannot have damaged furniture that I will call the owner the next day to just leave it ( it was after 10pm).

The delivery guys leave and return in 10 minutes with orders from their boss to collect my furniture ( which I thought was weird bc I paid in full with my credit card). So they took pics of the damage and collected my furniture( all of it, not just some). We tried over the next several days to contact the owners via email and phone. We were told by their employes that they did NOT want to talk to us. My husband also visited the store and they will not come out from the back of the store.

Since they had our money and our furniture and would not respond to us we disputed it with Mastercard. The company sent a response to the CC company saying I signed invoice and it says NO refund... Well yes I did but it also says they will deliver my furniture. Seeing as how they will not contact I feel they broke contract first. So I tell the CC company well.. they will not talk to me ( I sent in a bunch of voice recordings to of us being told the owner refuses to talk to us but we are told they cannot listen to it. So now the furniture company tells them the furniture was made available. It was not at all they will not have anything to do with us. Bottom line ...Mastercard Give them back my money..... I am going to try nad sue ,but would like advice or any input!! venting helps anyways :(


MemberSince99
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Postby MemberSince99 » Mon Nov 25, 2013 10:42 am

All I can say is besides I'm sorry to hear this, you need a lawyer. Good luck. None of us can help you with that.

cashback
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Postby cashback » Mon Nov 25, 2013 11:14 am

Sue in small claims. You don't really need a lawyer. It's pretty straight forward. Just make sure you sue for enough. Cost of furniture + damage to house + court fees.
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MemberSince99
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Postby MemberSince99 » Mon Nov 25, 2013 12:23 pm

In my state, WI, that would put you over the small claims limit most like (5k here).

cashback
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Postby cashback » Mon Nov 25, 2013 12:41 pm

MemberSince99 wrote:In my state, WI, that would put you over the small claims limit most like (5k here).


Yeah it varies by state. If his location is accurate, I believe its 10K in TX.
Credit Cards
Amex BCE 25K ---- PenFed Platinum Rewards 15.5K --- US Bank Cash+ 12K --- Discover IT 6K --- Citi Dividend 5K --- Chase Freedom 12.5K --- Amex SPG 6K --- Citi Thank You Preferred 15K

Not Used
Citi Simplicity - 5K, Sam's Club Discover - 10K

Future Cards
Sallie Mae World Mastercard

FICOs
Exp 772 - TU 781 - Equ 781

DoingHomework
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Postby DoingHomework » Mon Nov 25, 2013 6:38 pm

Just a thought. Have you considered reporting the furniture stolen? It was delivered, you paid for it, and the store owner is claiming you took title. He then directed his employees to remove it. That's theft. He won't be convicted but he will certainly have to explain himself.

MemberSince99
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Postby MemberSince99 » Mon Nov 25, 2013 7:48 pm

That's a good thought.


If our system wasn't rigged, he should be convicted. I mean if we walked into his store and removed it saying we'd pay him later you can be sure he'd be calling the cops. But if a "job creator" steals well we certainly wouldn't want to inconvenience that kind of "rugged individualist" in any way....basically what he did was steal the stuff, if this account is accurate.


Anyway that is a good idea. The problem is, the owner is just going to tell the cops his thugs didn't take it back and he doesn't know what this guy is talking about. This loser is harassing him, a God fearing conservative patriotic America loving hero who is creating jobs (that alone makes him Jesus Christ in his own mind) and he runs a respectable business he would NEVER do anything like that. He'll bring in his employees who will of course lie to the cops and cover for the boss because if they don't, they are out a job and also maybe party to the theft. Who do you think the cop is going to believe Mr. American Hero the savior of our great nation or some guy making claims like this? Who would YOU believe?


That's why it won't get anywhere it's he said/she said and those never go well for consumers unless you have iron clad proof of your claims.



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