Long story short...well as short as I can get it... In july I purchased furniture from a store here in Houston ($4,200 worth). They came to deliver it that night. While bringing it in my house they damage my walls and my furniture. I tell them that I cannot have damaged furniture that I will call the owner the next day to just leave it ( it was after 10pm).
The delivery guys leave and return in 10 minutes with orders from their boss to collect my furniture ( which I thought was weird bc I paid in full with my credit card). So they took pics of the damage and collected my furniture( all of it, not just some). We tried over the next several days to contact the owners via email and phone. We were told by their employes that they did NOT want to talk to us. My husband also visited the store and they will not come out from the back of the store.
Since they had our money and our furniture and would not respond to us we disputed it with Mastercard. The company sent a response to the CC company saying I signed invoice and it says NO refund... Well yes I did but it also says they will deliver my furniture. Seeing as how they will not contact I feel they broke contract first. So I tell the CC company well.. they will not talk to me ( I sent in a bunch of voice recordings to of us being told the owner refuses to talk to us but we are told they cannot listen to it. So now the furniture company tells them the furniture was made available. It was not at all they will not have anything to do with us. Bottom line ...Mastercard Give them back my money..... I am going to try nad sue ,but would like advice or any input!! venting helps anyways