- Centurion Member
- Posts: 797
- Joined: Tue Oct 02, 2012 3:25 pm
- Location: Texas
I must applaud Chase's fraud department, although I am completely amazed at the fact that someone managed to get my cc# for my CSP. I just got a text msg from Chase asking me if I spent $750 at a discount department store. Press 1 for yes, 2 for no. I press 2 and immediately get a phone call asking me if I have spent approx $1500 this morning in CA at some auto shop and a discount store. Completely blown away, I replied "no," and explained that we are both in Texas, and she said that they'd cancel my current card, (and my AU's), and send us new cards which we should have by tomorrow. I checked with my AU to make sure she hadn't bought anything online or anywhere else for those amounts and she said she hasn't used the card in several weeks, and she verified that she has her physical card. I advised the fraud department that it was neither me nor my AU, and we both have posession of our physical cards.
The fraud dept advised me that someone used a physical card to make these unauthorized purchases, and it is possible that they could've manufactured one after obtaining my cc#. I am blown away and completely amazed that this happened. We haven't bought anything from shady websites, I usually just pay my utilities with it. (as far as online activity) Anyway, that was a good catch by them and I'm glad they have my back. I asked the fraud rep if I was going to be liable for any of these charges and she replied, "no." It's currently being investigated and I'm eager to hear what they have to say about all of this. I just can't understand how this is even possible. Someone out there is a damn smart criminal. Had this been a debit card, I'd have been done for. Way to go, Chase!
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