Company offers 'free 30 day trial' then makes it impossible to cancel

Get credit card fraud help: For victims of credit card fraud and identity theft, and those that can help.
5 posts
DaveJ
 
Posts: 2
Joined: Sun Feb 10, 2013 1:05 pm
Location: United States

Company offers 'free 30 day trial' then makes it impossible to cancel

Postby DaveJ » Sun Feb 10, 2013 1:13 pm

I signed up over the phone for a 'free 30 day' trial with a web hosting company and stupidly gave them my company credit card number. I attempted to cancel the service before the 30 days were up, but they are making the process impossible; you cancel via the website, they send you an email directing you to call to confirm over the phone, you call the number and can't get through. I emailed them to complain and demand that they cancel the service, but they are sticking to the line that I had to do the telephone confirmation inside the 30 days. This is despite the fact that they replied to my initial email, telling me to disregard the one they sent directing me to call.

I am concerned that these clowns are going to bill my credit card, despite the fact that I clearly demanded that they cancel the service. Can I just direct my bank to reverse any charges that they put on my card?


MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Mon Feb 11, 2013 12:30 pm

You can dispute the charge, but I would not be suprrised if you find that they simply continue to bill your card for all eternity.

Ultimately I would bite the bullet and call the bank and tell them you believe the card has been compromised, which it almost surely has, and ask them to give you a new account number. That will protect you. It's a pain but it beats the alternative of having this kind of place have your card information and jack you around. I would do it now rather than later.

DaveJ
 
Posts: 2
Joined: Sun Feb 10, 2013 1:05 pm
Location: United States

cancel card anyway?

Postby DaveJ » Mon Feb 11, 2013 2:14 pm

Thanks so much for your response.

I got an email from them today saying that they are canceling the account and refunding the money.

But I don't trust them.

Do you think that I should take the precaution of canceling the card as soon as they make the refund anyway?

Thanks again.

kcarter609
Centurion Member
Centurion Member
 
Posts: 423
Joined: Thu Aug 09, 2012 7:54 am
Location: VA

Postby kcarter609 » Mon Feb 11, 2013 7:33 pm

My sister used my credit card for some stupid fashion site that charges you $20 for the item, and automatically signs you up for $40/month charges and does not give you an option to cancel, until you log in, jump through hoops, then it says call, then they never answer. Disputed the charge with Discover and won no problem. Also provided BBB proof that over 500 complaints were filed and ruled in the consumer favor about the same exact thing.

Active Cards:
Chase Freedom 10+10 Visa Signature ($9k Limit - 8/2012)
Chase Sapphire Preferred ($10k Limit - 2/2013)
Chase Ink Plus ($7k Limit - 2/2013)
Discover IT ($9.5k Limit - 10/2012)
AMEX Zync (No Pre-set Limit - 1/2010)
AMEX Blue Cash Everyday ($20k Limit - 1/2013 - Backdate to 1/2010)

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Wed Feb 13, 2013 8:17 am

DaveJ wrote:Thanks so much for your response.

I got an email from them today saying that they are canceling the account and refunding the money.

But I don't trust them.

Do you think that I should take the precaution of canceling the card as soon as they make the refund anyway?

Thanks again.


Watch your account like a hawk if you don't. I don't trust them either.



Return to “Credit Card Fraud”

Who is online

Users browsing this forum: No registered users and 0 guests