- Gold Member
- Posts: 44
- Joined: Mon Feb 11, 2013 2:01 pm
- Location: U.S.
As someone who works in the fraud department for both debit and credit cards I can share a few pieces of advice.
The first is disputing a charge and reporting a charge as fraud are two different things. And in most cases, are handled by two different departments. The charge in question, in your case is fraud because you neither recognize the charge nor did you authorize. Disputing a charge is a process usually done when the merchant charges you more than once for the same amout, for more than what was agreed upon, you didnt receive the product or service you are expecting. In your case, it sounds like your charge is going through the dispute process, in which the bank tells you to wait to see if either the charge posts, drops off, or changes to the amount originally intended.
Second piece of advice, if you already haven't shut down your debit card. This may be bothersome, but if the charge is indeed fraud, someone has your card info, and leaving the card open invites them to continue using it. And make sure when you receive your card, it has entirely different numbers. Don't forget to set any auto charges back up.
I can't speak for all banks. As everyone has different procedures. But I would make sure your bank isn't just disputing the charge if it is fraud.
(Had this sitting in my ipod, thought I hit send already. Everything sounds fine though. Sounds like disputes and fraud are handled by the same department. Excuse my rambling.)
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