FastSRT8 wrote:Bottom line it is all about $$ and cents. IF you can get a service for less, companies will do it.
Of course they will. They will if they go out of business doing it. I've seen this first hand. The execs don't care about the harm it does to the company because they get bonuses for "cost savings".
Case in point - I worked (got out of there when I realized how nuts they were) for a large international company last year. They had offshored all of their software development to India, because it was cheaper in terms of what they paid. And indeed, it was cheaper vs what they would have paid Americans, however, even they could see (and it had to be blindingly obvious for that to happen) that they were getting very little to nothing in return for what they paid to the point the company was suffering. As a result they actually brought it back to the US, because even though it was "cheap", they got nothing back and as a result actually saved nothing but just threw away money.
So sure you can "save" money, probably as an exec get a nice bonus for it, but that doesn't mean you get the same product. You get what you pay for. If all you care about is cheap, go for it, but don't come crying to me if you end up worse off that way I won't have much sympathy for you, anymore than you had for the workers you let go who could have kept your company running.
And by the way in my personal experience also, it's very much the same with CSRs. Yes these foreigners are cheaper, but some of them were so bad I felt like whatever they got paid they were overpaid. You can barely understand them and they can't answer your questions and they are likely to mess up your requests. I had Amex foreign CSRs mess up a relatively simple request for me after assuring me she was doing what I asked her to do - nope, it was screwed up. Sometimes cheap really ain't better. I guess if Amex aspires to be like Capital One in terms of CSRs they are doing great, but if they desire to be the cream of the crop, they aren't anywhere close anymore. Whatever happened to all of their "prestige" when "cheap" came along?